Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Tanisha John-baptiste

Elephant & castle

Summary

Experienced professional with a strong focus on passenger safety and customer service. Demonstrates calmness under pressure and extensive knowledge of bus disability equipment and local traffic laws. Committed to ensuring a safe and comfortable journey for all passengers, with a career goal of enhancing public transportation services.

Responsible Cashier experienced at managing front of store needs in busy environments. Friendly and energetic with strong communication and organisational abilities. Seeking role of increased responsibility where strengths in service and sales will be valuable.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Bus driver

Arriva London
London , Uk
01.2023 - 07.2024
  • Ensured passenger safety by adhering to all traffic regulations.
  • Maintained cleanliness in the bus through regular checks and cleaning.
  • Undertook routine vehicle inspections for safe driving conditions.
  • Provided excellent customer service to passengers, ensuring a comfortable journey.
  • Promoted good behaviour amongst passengers with clear communication of rules.
  • Managed difficult situations calmly, creating peaceful environment onboard.
  • Managed over 50 customer service per day

Store manager

Debenhams
Croydon , Uk
05.2016 - 03.2018
  • Developed a team-oriented environment by implementing effective leadership strategies.
  • Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
  • Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
  • Streamlined operations to maximise efficiency and minimise waste.

Cashier/cloakroom assistant

Crystals palace football stadium
London , Uk
11.2013 - 08.2014
  • Enhanced customer satisfaction by promptly addressing issues and concerns.
  • Maintained clean and organised workspace to ensure efficient service.
  • Processed payments swiftly for improved customer experience.
  • Identified counterfeit notes whilst handling cash, ensuring financial security.

Receptionist

Lambeth College
London , Uk
11.2009 - 01.2013
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Maintained an organised reception area for a professional business environment.
  • Directed visitors and clients to appropriate staff, ensuring efficient service delivery.

Crew member

McDonald's
London , Uk
03.2006 - 08.2009
  • Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
  • Ensured customer satisfaction with prompt and accurate order fulfillment.
  • Assisted in staff training to enhance teamwork and improve service delivery.
  • Resolved customer complaints quickly, restoring trust in our service quality.

Teaching assistant

St luke's primary school
London, England
06.2004 - 06.2004
  • Supported classroom teacher with behaviour management, promoting a positive learning environment.
  • Improved student engagement by utilising interactive learning techniques.
  • Prepared classroom materials to facilitate efficient lessons.
  • Ensured safety of pupils during extracurricular activities for an accident-free environment.

Education

Diploma of Higher Education - Health & social care

Croydon College
Croydon
09.2006 - 08/2008

NVQ Level 2 - Business & administration

Passenge training
Old Street, Hackney
09.2011 - 09/2014

Skills

  • Calm under pressure
  • Passenger safety
  • Bus disability equipment knowledge
  • Local traffic laws
  • Customer Service
  • Cash handling
  • Staff mentoring
  • Financial reporting
  • Relationship Management
  • Staff training and development
  • Flexible
  • Attention to Detail

Affiliations

  • Dancing
  • Rapping
  • Spending time with family
  • I love creating new ideas

Certification

Driving licence

References

References available upon request.

Timeline

Bus driver

Arriva London
01.2023 - 07.2024

Store manager

Debenhams
05.2016 - 03.2018

Cashier/cloakroom assistant

Crystals palace football stadium
11.2013 - 08.2014

NVQ Level 2 - Business & administration

Passenge training
09.2011 - 09/2014

Receptionist

Lambeth College
11.2009 - 01.2013

Diploma of Higher Education - Health & social care

Croydon College
09.2006 - 08/2008

Crew member

McDonald's
03.2006 - 08.2009

Teaching assistant

St luke's primary school
06.2004 - 06.2004

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Tanisha John-baptiste