Kevin Topping
Sunderland,Tyne & wear
Summary
Worked on the buses for 20 years enjoying every moment enabling me to meet people, develop new skills and discover new areas.
Before that I was a site manager/ caretaker for 19 years working in schools, colleges, housing estates and residential flats.
Overview
19
19
years of professional experience
Work history
Bus driver
Go northeast
Washington , Tyne and wear
01.2007 - Current
- Operated buses in accordance with traffic laws and safety regulations to ensure smooth transportation.
- Assisted passengers with boarding and disembarking whilst providing excellent customer service.
- Monitored vehicle performance and reported maintenance issues to ensure operational efficiency.
- Managed time effectively to adhere to scheduled routes and minimise delays during service.
- Ensured compliance with health and safety regulations to safeguard passengers and fellow drivers.
- Assisted elderly or disabled passengers, promoting inclusivity and respect.
- Provided excellent customer service to passengers, ensuring a comfortable journey.
- Reported any mechanical problems promptly for early resolution.
- Ensured passenger safety by adhering to all traffic regulations.
- Operated ticket machines correctly, guaranteeing accurate fare collection.
- Used defensive driving techniques for minimising potential accidents.
- Managed difficult situations calmly, creating a peaceful environment onboard.
- Navigated different routes efficiently to reach destinations on time.
- Followed company policies strictly, upholding professional standards at all times.
- Coordinated with control centres for updated route information, keeping journeys efficient.
- Maintained cleanliness in the bus through regular checks and cleaning.
- Conducted pre-trip inspections of the bus to ensure roadworthiness.
- Adjusted travel routes in line with weather forecasts and road conditions.
- Checked validity of passenger tickets or passes to prevent fraud.
- Kept accurate logs of trips, ensuring compliance with regulations.
- Maintained punctuality for smooth running of timetable schedules.
- Undertook routine vehicle inspections for safe driving conditions.
- Reported any malfunctions promptly to keep bus running smoothly.
- Prioritised passenger safety, constantly adjusting driving and vehicle speed to weather and traffic conditions.
- Performed safety checks before and after shifts, completing daily checklists.
- Maintained professional appearance and excellent hygiene levels to uphold company reputation.
- Assisted passengers with difficulties or disabilities to safely board and disembark buses.
- Interacted with customers pleasantly and professionally, delivering first-class care and service.
- Achieved high levels of customer satisfaction, offering special assistance to elderly, infirm and disabled passengers.
- Covered weekend shifts to optimise service levels.
- Provided clean and safe environment on bus with routine maintenance and clear aisle.
- Handled customer complaints and kept customers satisfied through professional conduct.
- Reported delays and accidents to dispatchers at head office.
- Collected cash fares and completed daily paperwork accurately.
- Made scheduled stops dictated by assigned route, keeping within five minutes of estimated time of arrival.
- Created enjoyable travel experiences by engaging passengers in lively conversations.
- Advised passengers on most cost-effective fares and services.
- Provided accurate time and cost estimations for journeys.
- Announced upcoming stops and potential route delays to passengers.
- Obeyed highway code and road safety rules, providing safe, professional bus services.
- Operated vehicles with strict attention to road laws.
- Greeted passengers with warmth and professionalism, upholding positive company reputation.
- Drove passenger vehicles of varying sizes safely and responsibly.
- Anticipated challenges and made proactive decisions to maintain adherence to schedules and routes.
- Checked passenger tickets and issued receipts for new fares.
- Managed vehicle heating and air-conditioning for good passenger conditions.
Education
Bus training - Public Services
Gonortheast
Gateshead12.2006
Skills
- Punctuality and reliability
- Breakdown procedures
- Ticketing system proficiency
- Community interaction
- Awareness of road laws
- Traffic awareness
- Understanding transport regulations
- Handling fare transactions
- Knowledge of bus equipment
- Reversing large vehicles
- Passenger comfort focus
- Bus evacuation procedures
- Passenger load estimation
- Disability awareness trained
- Radio communication proficiency
- Safety compliance
- Customer Service
- Calm under pressure
- Technology-driven navigation
- First aid and CPR
- Strong safety history
- Impeccable driving record
- Clear communication
- Digital display sign operation
- Ticket issuing
- Vehicle and route familiarisation
- CPC qualified
- Safety-conscious
- Road sign interpretation
- Electronic Ticketing Machine (ETM) operation
- Disability awareness
- Local route knowledge
- Public Service Vehicle (PSV) operation
- Vehicle inspections
- Ticket machine operation
Timeline
Bus driver
Go northeast
01.2007 - Current
Bus training - Public Services
Gonortheast