Tania Patricia Freitas Bernardes

• Enhanced customer engagement by offering product knowledge and advice.
• Managed stock levels for effective store operation.
• Assisted customers to make informed purchasing decisions.
• Operated cash registers with accuracy and processed cash and card transactions.
• Prioritised tasks effectively in fast-paced retail settings.

• Managed daily operations for smooth restaurant functioning.
• Enhanced customer satisfaction by addressing and resolving complaints promptly.
• Increased table turnover rate with efficient floor management.
• Trained new team members, enhanced service quality.
• Maintained high standards of cleanliness within the restaurant premises and upheld the reputation of the establishment.
• Collaborated with kitchen staff to ensure timely delivery of orders, reducing customer waiting time.
• Monitored stock levels regularly, minimised waste, and over-ordering incidents.
• Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
• Achieved financial goals through rigorous restaurant budgeting and forecasting.
• Led by example in providing customers with attentive, professional restaurant service.

• Volunteer work as part of a 'community involvement' personal project, assisting in the provision of physical and mental support such as bathing, dressing, lifting, company for walks and games, and feeding the elderly.
• Occasional night stays.

Trainee for a period of 18 months as part of a tourism reception course, final grade B+.

Hotel receptionist after an 18-month period, where main duties included:

• Greeting guests upon arrival, providing check-in assistance using the Property Management System (PMS) Opera.
• Handled reception phone calls to answer questions, resolve complaints, and redirect calls.
• Conducted check-out procedures, issued invoices, and collected feedback to improve future guest experiences.

Trainee as a Travel Agent as part of a tourism reception course, final grade B. Main duties included:

• Managed bookings for flights, hotels, and excursions, securing competitive rates and confirming reservations accurately through the global distribution system (GDS), 'Galileu' programme.
• Planned and coordinated all travel for clients based on budgets, departure times and travel needs.
• Resolved booking issues and complaints efficiently, minimising inconvenience and maintaining client trust in the agency.