Suzanne Hutchison

• Offered friendly, efficient customer service and handled challenging situations with ease.
• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Supported the Bedding Department, including remerchandising stock, managing displays, and maintaining product availability.
• Used Mobile Point of Sales to order stock for customers directly to their house or chosen store.
• Organised marketing materials, promoting new products and discounts.
• Ensured compliance with health and safety regulations within the retail environment.
• Interacted and engaged with customers, providing guidance and expert advice to influence purchase decisions.
• Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.

Student Social Worker – Phoenix Futures Residential, [City] Key Skills Gained

Jan 2025 – Jun 2025

• Supported adults recovering from substance misuse in a residential setting, promoting independence and wellbeing.
• Conducted assessments, developed care plans, and monitored progress in collaboration with residents and multi-disciplinary teams.
• Facilitated life skills workshops and group sessions, including relapse prevention and emotional wellbeing activities.
• Advocated for residents within wider health and social care systems, ensuring needs and rights were respected.
• Responded effectively to crises and challenging behaviours, using de-escalation and trauma-informed approaches.
• Maintained accurate records, contributing to case reviews and ensuring compliance with safeguarding and confidentiality policies.
• Assessment & care planning for adults with complex needs
• Risk management & safeguarding awareness
• Motivational support & advocacy
• Group facilitation & workshop delivery
• Multi-agency collaboration
• Trauma-informed, empathetic practice
• Adhered to safeguarding principles to protect service users from risk.

Student Social Worker – West Dunbartonshire Community Older People's Team, [Dumbarton] Key Skills Gained

Aug 2024 – Dec 2024

• Supported older adults living in the community, assisting with assessments, care planning, and reviewing social care needs.
• Collaborated with multi-disciplinary teams, including health professionals, occupational therapists, and carers, to coordinate person-centred support.
• Conducted risk assessments and implemented safeguarding measures to protect vulnerable adults.
• Provided practical and emotional support, advocating for clients' rights and promoting independence.
• Participated in home visits, case conferences, and review meetings, documenting interventions and outcomes in line with professional standards.
• Assessment, care planning, and case management for older adults
• Safeguarding and risk assessment awareness
• Multi-agency collaboration and communication
• Advocacy and empowerment of service users
• Observation and documentation skills in line with SSSC standards
• Empathy, patience, and culturally sensitive practice

• Handled returns or exchanges professionally maintaining high level of customer satisfaction.
• Carried out day-to-day duties accurately and efficiently.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Operated till accurately to ensure smooth checkout process.
• Assisted in annual stocktaking activities, contributing to accurate inventory records.
• Dressed the display windows and mannequins.
• Replenished stock daily to ensure full product availability.
• Promoted Add On Sales.