Tammy Hutchinson
Morecambe,Lancashire
Summary
Experienced Openreach leader with over 20 years in telecommunications, including extensive people management, safety leadership, and operational delivery across copper and fibre engineering networks. Proven ability to lead large teams, develop new recruits, and deliver results safely, on time, and to quality standards. Recognised for a professional, customer focused approach and continuous improvement mindset.
Overview
28
28
years of professional experience
Work History
Patch Lead – FTTP (Cumbria)
Openreach
03.2023 - Current
- Directed and supervised a team of 15 field engineers and subcontractors delivering network installation and maintenance works.
- Accountable for safety, Compliance, quality, productivity, and customer experience.
- Provide operational leadership, performance management, and technical oversight.
- Proactively resolved on-site operational and technical issues within the team to minimise disruption and maintain network
- Ensure delivery against Openreach standards with minimal customer disruption.
- Ensured full compliance with Health & Safety regulations, reviewing RAMS, conducting Site-Specific risk assessments, and maintaining accurate documentation.
Patch Manager – New Recruits
Openreach
05.2022 - 03.2023
- Led and developed 35 new recruits through training and transition into operational teams.
- Held full accountability for safety, quality, and regulatory compliance.
- Managed performance through coaching, mentoring, and structured progress reviews.
- Coordinated end to end training pathways, including NVQ completion and retention.
Patch Lead - Copper Network
Openreach
02.2019 - 05.2022
- Led a team of 18 field engineers delivering service across the copper network.
- Drove a safety first culture, ensuring audits, mandatory checks, and compliance.
- Improved service performance through hands on coaching and engagement.
- Monitored KPIs and achieved consistent on target results.
Operational / Acting Management Roles
Openreach
01.2017 - 02.2019
- Provided long term acting management cover across Frame and operational teams.
- Led day to day operations, quality checks, performance reviews, and engagement.
- Delivered operational improvement projects aligned to business objectives.
- Selected for the Future Leaders Programme (Diploma in Business Management).
Technical & Early Career Roles
Openreach/ BT
01.1998 - 01.2017
- Frames Engineer / Field Engineer: Installation, repair, fault diagnosis, and customer service delivery to network quality and safety standards.
- Project Manager (2017): Led a regional exchange upgrade project, reducing faults and compensation costs.
- Call Centre Billing (BT): Front-line customer support, billing resolution, and complaint handling.
Education
BTEC Diploma -
Business Management
GCSE - 10 GCSE’s at pass level (C or above including Maths, English and Science)
BTEC -
Health and Social Care
Level 2 -
Personal Licence Holder
Skills
- People leadership & performance management
- Safety leadership & regulatory compliance
- Personal Licence Holder
- EUSR Registered
- Managing Safety
- PASMA -Towers for Managers
- PASMA - Towers for Users
- Confined Space (Manhole)
- NRSWA - LA, 01, S1
- Reinstatment managing - inhouse training
Hobbies and interests
Competitive county-level Pool player (Lancaster Ladies Legends), and team player of the local pub league. Enjoy crafting, weekend dog walks, and exploring new food venues.
Timeline
Patch Lead – FTTP (Cumbria)
Openreach
03.2023 - Current
Patch Manager – New Recruits
Openreach
05.2022 - 03.2023
Patch Lead - Copper Network
Openreach
02.2019 - 05.2022
Operational / Acting Management Roles
Openreach
01.2017 - 02.2019
Technical & Early Career Roles
Openreach/ BT
01.1998 - 01.2017
BTEC Diploma -
Business Management
GCSE - 10 GCSE’s at pass level (C or above including Maths, English and Science)
BTEC -
Health and Social Care
Level 2 -
Personal Licence Holder