Tammy Ball
Leicester,Leicestershire
Summary
Highly organised & diligent individual with extensive skills in customer service, written and verbal communication, and IT problem solving. Proficient in Microsoft Office (with minimal Excel but ability to learn) and strong attention to detail. Experienced in database administration, dictation typing, document formatting, record-keeping, and telephone etiquette. Loyal team player with an excellent reputation for punctuality, hard work and willingness to learn.
Overview
20
20
years of professional experience
Work History
Administration Manager
Knightsbridge Estate Agents & Valuers
Leicester
10.2009 - 03.2025
- Utilise internal and external databases, Gmail, Google Docs, Word, Publisher, Canva, and Luminair daily
- Develop marketing content tailored for both lettings and sales divisions
- Compose and transmit legal documents
- Compose various letters
- Audio typing
- Crafting marketing drafts, obtaining client consent, and preparing presentations for publications adhering to necessary time frames without compromising quality
- Ensure client information is correct and up to date
- Maintain up-to-date and accurate property records on the database
- Archive old files
- Editing of photographs
- Order EPCs (energy performance certificates) and floor plans
- Ensured current databases reflect accurate pricing adjustments
- Establish strong working relationships with clients and contractors
- Manage front desk responsibilities when necessary
- Handle incoming calls and emails, providing prompt responses or directing queries to appropriate departments
- Handle photocopying documents, updating files and communications for staff
- Participate in manager meetings focused on productivity and business updates
- Stay updated & adhere with regulatory guidelines for GDPR and CRP
- Approve staff holidays
Various Administration Based Roles
HRG
Leicester
03.2005 - 10.2009
- Arranging hotel reservations and events from small meetings to large conferences or parties
- Liaising with venues and clients
- Ensure client information is correct and up to date
- Drafting conferencing/hotel stay proposals, obtaining client approval, and preparing events with venues
- Assisted customers in making informed decisions by providing detailed product information
- Negotiated agreements with vendors for cost-effective event management
- Send, chase, and log relevant legal documentation
- Ensure current databases reflect accurate pricing adjustments
- Handling amendments and cancellations accurately
- Implemented feedback from attendees to improve future conference organisation procedures
- Establish strong working relationships with clients and venues
- Archive old files
- Handle incoming calls and emails, providing prompt responses or directing queries to appropriate departments
- Handle photocopying documents, updating files and communications for staff
- Chasing, processing and charging invoices
- General filing
- Arranging documents for Box IT (document management service)
- Sorting and distributing post
- Stay updated & adhere with regulatory guidelines for GDPR
- Maintaining hotel knowledge and offers through presentations and familiarisation trips
Education
GCSE - English, Science, Math, Art, French, Geography
Riverside Community College
Skills
- Customer service
- Written & verbal communication
- IT
- Microsoft Word, Outlook, Publisher, (minimal) Excel
- Attention to Detail
- Order processing
- Database administration
- Flexibility
- Discretion and confidentiality
- Highly organised
- Dictation typing
- Document formatting
- Record-keeping
- Telephone etiquette
About Me
I’m Tammy, a vibrant and upbeat individual. One of my greatest passions is creativity. It’s a way for me to express myself and bring flair to everything I do.
Whether I’m experimenting with cosmetics, cooking various cuisines from around the world, or simply arranging events and weekend getaways, I just love it!
Music and going to the gym are other passions of mine. A great way to not only stay healthy but relax the mind & unwind, there’s nothing more freeing than the joy of music!
Timeline
Administration Manager
Knightsbridge Estate Agents & Valuers
10.2009 - 03.2025
Various Administration Based Roles
HRG
03.2005 - 10.2009
GCSE - English, Science, Math, Art, French, Geography
Riverside Community College
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