Natalie Coyston
Summary
Customer-focused professional with strong communication and teamwork skills. Demonstrated ability to manage challenging situations with patience and a positive attitude. Quick learner with a commitment to enhancing customer experiences in a dynamic retail environment. Extensive administrative experience, proficient in computer operations, card transactions, and effective communication via email and phone.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Administration Manager
London Sash Window Repairs Ltd
Hernebay, Kent
2018.09 - 2026.01
- Managing all ordering for materials, tools, and accepting and organising deliveries.
- Handled accounts, issued invoices, and prepared detailed quotations accurately.
- Updated and maintained schedules for booked work, ensuring organisation, and timely execution.
- Completed daily checklists to maintain operational efficiency.
- Utilized IT skills, including Sheets, Docs, and Excel for data management.
- Engaged directly with customers to address queries and concerns effectively.
- Managed customer inquiries through email and telephone, ensuring prompt resolutions.
Cleaner (part time)
Tamsin Howe
Ramsgate, Kent
2022.05 - 2025.09
- Executed cleaning checklists to ensure compliance with quality standards.
- Performed deep cleans to enhance property hygiene.
- Changed linens, vacuumed, and ironed to enhance guest comfort and satisfaction.
- Handled quick turnovers between bookings to optimize scheduling.
- Addressed guest requests efficiently to guarantee positive experiences.
- Monitored chemical usage and restocked supplies to maintain optimal inventory levels.
- Adhered to health and safety protocols when managing workplace chemicals.
- Collaborated effectively within a small team while working independently on tasks.
Air B&B Cleaner (part time)
Shara Lane
Westgate on sea, Kent
2022.09 - 2024.09
- Performed deep cleans and regular maintenance in all seasons, maintaining high standards of cleanliness.
- Utilized appropriate chemicals and products to achieve thorough cleans.
- Executed cleaning tasks according to instructions within tight timeframes.
- Followed sanitisation, health and hygiene regulations.
- Upheld health and safety standards when handling and using chemicals.
- Worked independently to maintain high standards of cleanliness.
- Managed inventory, ensuring timely updates to stock levels.
- Optimised cleaning processes, improving efficiency, effectiveness, and service delivery.
- Created checklists to standardise cleaning procedures for AirBNB properties, ensuring consistency and quality.
Waitress Assistant
Harvester
Hernebay, Kent
2016.07 - 2018.03
- Customer services skills
- Prepared and set up tables to create a welcoming environment for guests.
- Handled customer inquiries directly, employing strong customer service skills.
- Addressed customer complaints effectively to enhance satisfaction.
- Managed food preparation while adhering to food hygiene standards.
- Applied health and safety protocols within kitchen and restaurant settings.
- Took bookings via online platforms and telephone communications.
- Processed transactions accurately, handling cash, change, and card machines.
- Collaborated with a small team while also working independently.
- Facilitated a welcoming atmosphere, engaging in friendly conversation with guests to enhance their dining experience.
- Laid tables with clean cutlery, crockery and glassware throughout sittings.
- Greeted and seated guests to establish prompt, high quality service.
Retail Worker
wilkos
Ramsgate, Kent
2014.03 - 2016.05
- Working on tills, cashier.
- customer service skills.
- Stocking shelves, stock reorganisation.
- Assisting with and handling deliveries.
- time management, working in a team, or independently.
- Helped to close store down by restocking shelves, cleaning till areas and counting cash.
- Processed transactions with accuracy, including cash handling, card payments, and refunds.
- Managed customer complaints effectively to ensure satisfaction and loyalty.
- Assisted customers in selecting products tailored to their personal needs and preferences.
- Shared information about new products and promotions to drive sales.
- Stocked shelves and reorganised inventory to enhance store presentation.
- Handled deliveries efficiently, ensuring timely stock availability.
- Demonstrated strong customer service skills through effective communication.
- Contributed to store closing procedures by restocking, cleaning till areas, and counting cash.
Education
Extended Diploma Level 3 - Animal Management
Hadlow College
CanterburyGCSEs - English
Hadlow Collage
CanterburyGCSEs - Maths
Hadlow Collage
CanterburyGCSEs - Health and Social Care
Canterbury Collage
CanterburySkills
- Customer relationship management
- Inventory management
- Cash handling and till management
- Team collaboration
- Time management
- Customer service and support
- Face-to-face sales
- Stock management
- Cleanliness standards
- Order processing
- Customer service
- Store opening and closing
- Stock rotating
- Salesmanship
Certification
- Driving Licence
- English Language
- Maths
- ICT Skills
- Health and Social Care
Timeline
Air B&B Cleaner (part time)
Shara Lane
2022.09 - 2024.09
Cleaner (part time)
Tamsin Howe
2022.05 - 2025.09
Administration Manager
London Sash Window Repairs Ltd
2018.09 - 2026.01
Waitress Assistant
Harvester
2016.07 - 2018.03
Retail Worker
wilkos
2014.03 - 2016.05
Extended Diploma Level 3 - Animal Management
Hadlow College
GCSEs - English
Hadlow Collage
GCSEs - Maths
Hadlow Collage
GCSEs - Health and Social Care
Canterbury Collage