
Accomplished professional with extensive expertise in hospitality management, demonstrating proficiency in multitasking and coordination with various departments. Skilled in utilising housekeeping software, conducting risk assessments, and implementing quality control measures to ensure exceptional service standards. Adept at managing staff performance, conducting appraisals, and overseeing recruitment and training processes. Proven ability to handle budgeting and finance, supply ordering, and rota management while maintaining staff motivation through effective briefings and duty allocations. Committed to enhancing operational efficiency and safety through comprehensive fire safety procedures and attention to detail. Proven ability to handle hotel opening and refurbishment. Proven ability to handle conferences, football teams, big events.
Manager of the year within the region in 2022