Nino Gurgenidze
London
Summary
Experienced professional specializing in team leadership and quality assurance. Demonstrates strong capabilities in inventory management and operational oversight, ensuring compliance with luxury service standards. Expertise in health and safety regulations and crisis management within hospitality. Committed to sustainability and efficiency, with a focus on customer satisfaction and operational excellence.
Overview
15
15
years of professional experience
Work history
Housekeeping Manager
Home Grown Club, London
London
2025.03 - 2026.02
- Leading housekeeping operations in a luxury private members’ club, ensuring exceptional cleanliness and premium service.
- Managing staffing, rotas, training, and performance to maintain a high-performing team.
- Implementing cost-efficient workflows and enhancing operational quality.
- Coordinating with all departments for seamless, member-focused service delivery.
- Ensuring full compliance with health, safety, environmental and fire regulations.
Housekeeping Manager
The Chilworth London Paddington
2021.01 - 2025.01
- Oversaw all housekeeping operations in a boutique luxury hotel, ensuring high hygiene and exceptional guest satisfaction.
- Recruited, coached, and mentored staff to maintain brand standards and improve productivity.
- Streamlined processes to improve efficiency and reduce operational costs.
- Carried out regular inspections and ensured full compliance with health, safety, and hygiene standards.
Head Housekeeper
Hyde Park International
2018.01 - 2021.01
- Directed the housekeeping team across rooms and public areas ensuring smooth, timely operations.
- Managed scheduling, monitored performance, and delivered ongoing staff training.
- Controlled stock levels and procurement, increasing cost efficiency.
- Implemented strict quality-control processes, contributing to a 20% increase in guest satisfaction.
- Ensured compliance with all hygiene, safety, and hotel standards through audits and inspections.
Housekeeping Assistant
Grand Royale London
2013.01 - 2018.01
- Delivered high-quality cleaning services in rooms and public areas, maintaining brand standards.
- Mentored 25 new staff members, resulting in a 15% improvement in team productivity.
- Responded quickly to guest needs and resolved housekeeping-related issues.
Assistant Head Housekeeper
Park Grand Paddington
2011.01 - 2013.01
- Supported the Head Housekeeper with daily departmental operations.
- Assisted in supervising staff and ensuring rooms and public areas met brand quality standards.
- Helped manage inventories, coordinate scheduling, and train new team members.
Education
Bachelor’s Degree - International hospitality
University of Sunderland
London 1 2021/2021 - 1/2023
Diploma Studies - Hospitality Management
St Patrick’s College
2019.01 - 1 2021
Undergraduate Studies - IT
Tbilisi State University
Skills
- Team Leadership
- Staff Training
- Quality Assurance
- Inventory Management
- Cost Control
- Operational Management
- Sustainability
- Time Management
- Health & Safety Compliance
- Team leadership
- Budget oversight
- Staff training
- Inventory control
- Crisis management
- Health and safety
- Chemical use competency
- Carpet cleaning expertise
- Multitasking proficiency
- Room inspection
- Understanding of hospitality industry
- Restock essentials timely
- Room preparation efficiency
- Luxury service standards
- Complaint management
LANGUAGES
English (Native)
Georgian (Native)
Russian (Native)
Timeline
Housekeeping Manager
Home Grown Club, London
2025.03 - 2026.02
Housekeeping Manager
The Chilworth London Paddington
2021.01 - 2025.01
Diploma Studies - Hospitality Management
St Patrick’s College
2019.01 - 1 2021
Head Housekeeper
Hyde Park International
2018.01 - 2021.01
Housekeeping Assistant
Grand Royale London
2013.01 - 2018.01
Assistant Head Housekeeper
Park Grand Paddington
2011.01 - 2013.01
Bachelor’s Degree - International hospitality
University of Sunderland
1 2021/2021 - 1/2023
Undergraduate Studies - IT
Tbilisi State University