Talita Vecci
Swindon,Wiltshire
Summary
Dedicated Front of House Assistant skilled in delivering exceptional guest experiences. Manages guest relations by providing warm welcomes, addressing concerns, and ensuring satisfaction. Organises events and bookings to meet client specifications, enhancing overall service quality. Detail-oriented Front of House Assistant with strengths in queue management and event coordination. Supervises cleanliness and presentation standards, ensuring a positive first impression. Monitors supply levels and optimises resource management to support seamless operations.
Overview
7
7
years of professional experience
Work History
Front of House Assistant
Relish Group
Cirencester, Gloucestershire
03.2021 - 04.2026
- Oversee controlled bookings for meetings and ballroom events using [software].
- Greeted guests upon arrival, providing a warm welcome and guiding them to their tables.
- Handled customer complaints politely and professionally, escalating complex complaints to managers for assistance.
- Updated seating charts and floor plans to accommodate operational needs and guest preferences.
- Organised special events and group bookings, liaising with clients to meet their specific requirements.
- Checked on guests throughout meals to determine guests needs, drink or food orders, complaints or changes required.
- Supervised the cleanliness and presentation of the reception area, ensuring a positive first impression.
- Conducted regular inspections of dining and restroom areas to uphold high standards of hygiene and cleanliness.
- Helped bartenders prepare drink orders and bar snacks during busy restaurant periods.
- Kept lobby, reception and meeting areas clean and well presented.
- Managed queue efficiently during peak hours, reducing wait times and improving customer flow.
- Monitored stock levels of front of house supplies, placing orders when necessary to avoid shortages.
Production
Noble Foods
Witney , Oxfordshire
08.2020 - 02.2021
- Collaborated with cross-functional teams to understand material requirements and align procurement strategies.
- Optimised delivery schedules and logistical operations for time-effectiveness.
- Directed prompt transportation of materials to outlets.
- Managed purchase orders from inception to delivery, monitoring lead times and quality standards.
- Analysed supplier performance, addressing issues to optimise quality and delivery timescales.
Driver
Dominos
Swindon, Wiltshire
08.2019 - 07.2020
- Delivered goods and services to customers on time and made sure they were in excellent condition.
- Used safe driving practices at all times when operating vehicles.
- Managed efficient route planning for timely deliveries, utilising GPS and local traffic knowledge.
- Conducted regular vehicle inspections and performance tests to keep vehicle in safe and operational condition.
Education
SVQ Level 3 - Business
FABAVI
Brazil01-2010
Entry 3 English
New college
SwindonSkills
- Customer service
- Guest satisfaction
- Event coordination
- Queue management
Languages
English
Intermediate
B1
Timeline
Front of House Assistant
Relish Group
03.2021 - 04.2026
Production
Noble Foods
08.2020 - 02.2021
Driver
Dominos
08.2019 - 07.2020
SVQ Level 3 - Business
FABAVI
Entry 3 English
New college