Angel Lowry
Keighly,West Yorkshire
Summary
Student in uniformed forces with customer-facing and education support experience. Builds strong communication and teamwork while maintaining calm decision-making under pressure. Manages complaints, adapts to changing tasks, and supports behaviour management. Demonstrates readiness to follow instructions in structured environments.
Overview
1
1
Language
1
1
year of professional experience
Work History
Front of House Assistant
Gilded Balloon
Scotland
08.2026 - 09.2026
- Greeted guests on arrival, welcomed them warmly, and guided seating arrangements.
- Scanned audience tickets and organised entry order for smooth access.
- Addressed complaints with clear communication and practical solutions to ensure customer satisfaction.
- Resolved customer complaints courteously, escalating complex issues to managers for timely resolution.
- Listened actively to customers to understand requests and address concerns fully.
- Handled customer concerns and escalated major issues to supervisors promptly.
- Collaborated with team members to reach agreed service targets.
- Supported team efficiency by voluntarily accepting additional assignments. to support team success during busy periods.
- Built and maintained courteous, effective working relationships with colleagues.
- Maintained clean, safe work areas to reduce accident risks for staff and guests.
- Identified issues by analysing information and provided workable solutions.
- Demonstrated consistent hard work and dedication to improving operations and outcomes.
Teaching Assistant In Primary School
Riverside Primary school
, West Yorkshire
05.2025 - 05.2025
- Maintained a safe, clean, and organised classroom environment daily.
- Maintained safety and cleanliness in classroom, adhering to health and safety guidelines.
- Supervised children during activities and play to maintain safety.
- Monitored playtime activities to ensure safety and organisation during breaks.
- Addressed behavioural issues proactively to support calmer classroom routines.
- Supported teachers with positive reinforcement and reward-based behaviour management.
- Adapted one-to-one sessions and small groups to individual learning needs.
- Built strong student relationships through consistent support and reassurance.
- Improved reading skills through guided sessions and progress tracking.
- Delivered tailored work-experience support for pupils requiring additional assistance.
Education
Diploma of Higher Education - Uniformed Forces
Leeds City College
Leeds 2026 - Current
Skills
- Customer service
- Guest satisfaction
- Conflict resolution
- Incident management
- Team collaboration
- Communication skills
- Active listening
- Calm under pressure
- Reliability
- Multitasking efficiency
- Creative thinking
- Decision making
- Risk assessment
- Team player
- Classroom management
- Customer engagement
Languages
English
First Language
Interests
- Musical
- Enjoy communicating with others
- Love to satisfy others
- i love to read
Timeline
Front of House Assistant
Gilded Balloon
08.2026 - 09.2026
Teaching Assistant In Primary School
Riverside Primary school
05.2025 - 05.2025
Diploma of Higher Education - Uniformed Forces
Leeds City College
2026 - Current