Tahmid Khan

Detail-oriented Logistics coordinator with strong experience in order processing, administrative coordination, and operational support within a high-volume environment. Skilled in managing shipment orders, maintaining accurate records, and ensuring timely service delivery.

• Processed and tracked daily shipment orders with high accuracy.
• Maintained operational documentation, reports, and compliance records.
• Coordinated with customers and internal teams to resolve queries and ensure smooth fulfilment.
• Monitored KPIs and supported management with performance reporting.
• Improved administrative processes to enhance efficiency and reduce errors.

Key Skills: Order Processing | Administration | Data Entry | Customer Service | Reporting | Microsoft Office | Attention to Detail

• Assisted in configuring network devices including switches, access points, routers, EPOS systems, and others.
• Troubleshot hardware and software issues to support users in resolving bugs.
• Identified software problems to enhance end-user experience.
• Helped manage escalated technical issues to ensure timely resolutions and maintain client satisfaction.
• Supported helpdesk processes to improve team productivity.
• Communicated with clients to identify root causes of network problems.
• Average 50+ daily tickets and calls

Key Skills: Technical Support | Incident Management | Troubleshooting | Customer Service | Ticket Management | Network & EPOS Support | Attention to Detail