Tabitha Parsons

I started off as an Administrative Officer from July 2020 - June 2023 when I got a promotion to Executive Officer, which is my current role.

As an AO I was part of a small team working to progress new claims, including and not limited to: monitoring new claims, booking appointments for those that needed them, conducting appointment to verify ID and other documents, sending and replying to journal messages, monitoring inboxes and responding to emails. As the only full time member of this team, a large amount of the work fell to me.

As an EO I am a work coach within the jobcentre. I conduct face to face, phone and video appointments with a variety of claimants with the ultimate goal of finding them work, more work or better work. I also handle vulnerable claimants of all ages and help people through the health journey if they are unable to work. On top of this I also do a lot of background admin work to help the office stay on top of different To-do's and tasks, and I complete little projects set for me by management when required.

• Overseeing shipping procedures.
• Managing the flow of orders for the company and shipping providers.
• Communicating with logistics staff, including drivers, packers, and warehouse workers.

• Christmas temp role stock replenishing.

• Working within a team to process documents sent in regarding construction businesses.
• General admin.
• Daily use of SAP, CRM and Microsoft Programmes.

• Helped customers to achieve financial goals and meet any needs they may have.
• Completed and achieved my Chartered Banker Certificate.

• Customer Service on front facing till and taking orders on drive thru.
• Preparing orders whilst practising good food safety.
• Running & Leading Stations.
• Working towards my crew trainer promotion before I left.

• Customer Service & cash handling - tills, processing refunds, sorting online orders.
• Organising the stock room.
• Tidying and restocking the shop floor.