Sarah Elbadawi
Belfast,UK
Summary
Results-driven Business Administration and Management graduate with drive in developing and implementing effective business strategies across various industries. Proven ability to provide innovative ideas and insights in business operations, organizational management, and strategic planning. Skilled in leadership, project management, and business development. Seeking a challenging role to leverage my expertise in driving organisational growth, operational efficiency, and long-term success.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Civil Servant
Department for Work and Pensions (DWP)
Belfast, UK
02.2025 - Current
- Delivered high-quality customer service by assisting individuals with inquiries regarding welfare benefits, pensions, and other government services.
- Managed casework efficiently, ensuring timely processing of applications and supporting vulnerable individuals in navigating government systems.
- Provided expert advice and guidance on eligibility criteria, benefits claims, and available support programs, ensuring compliance with policies and regulations.
- Worked collaboratively with colleagues and external agencies to resolve complex issues and ensure the effective delivery of services.
- Collected and analyzed data to support decision-making and reporting, contributing to continuous improvement within the department.
- Maintained accurate records and case files, adhering to confidentiality and data protection standards.
- Contributed to the development of departmental procedures and best practices to improve service delivery and customer satisfaction.
- Played a pivotal role in reducing case backlogs by improving the efficiency of claims processing.
- Received positive feedback from customers for providing empathetic, clear, and helpful advice, resulting in increased customer satisfaction.
- Collaborated on cross-departmental projects aimed at streamlining services and enhancing digital access for claimants.
Global Studies Teacher
Al Jawda School
Cairo, EG
09.2023 - Current
- Prepared unit and lesson plans for courses of study, following curriculum guidelines and common core standards.
- Created lesson plans in accordance with national curriculum and school-wide curriculum standards.
- Planned and implemented lessons utilising variety of teaching strategies to meet diverse student needs.
- Observed and assessed student performance to identify areas requiring improvement.
- Maintained trusting student relationships by providing both educational and emotional support to students.
- Taught students cognitive, linguistic and emotional development to promote well-roundedness.
- Earned positive feedback from parents regarding classroom instruction and student learning success.
Marketing Officer
Mahjoub Awlad Engineering
Khartoum, SD
01.2023 - 04.2024
- Formulated and implemented innovative marketing strategies with a focus on elevating brand awareness and visibility.
- Spearheaded impactful digital marketing campaigns and executed strategic social media advertising initiatives to enhance the brand's online presence.
- Conducted comprehensive market research and rigorous analysis to pinpoint emerging market opportunities, demonstrating a keen understanding of industry dynamics.
- Orchestrated seamless collaboration with cross-functional teams to successfully introduce and promote new products and services.
- Played a pivotal role in influencing decision-making processes related to the formulation and execution of high-impact marketing strategies.
- Produced reports on progress and insight reports to inform future campaign planning.
Customer Service Representative
Bank Of Khartoum
Khartoum, SD
02.2020 - 04.2022
- Provided exceptional customer service by promptly addressing inquiries, concerns, and resolving issues, resulting in a 95% customer satisfaction rate.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Built rapport with customers through courteous and professional communications.
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
Education
MBA - Business Administration And Management
University of Medical Science And Technology
Khartoum, Khartoum 12.2022 - 09.2025
Human Resource Management And Leadership -
Macquarie University
AustraliaIGCSEs -
British Educational School
Khartoum, SDBachelor Degree - Business Administration
Future University
Khartoum, SDGCSEs -
Capital City Academy
London, UKSkills
- Team collaboration
- Conflict resolution
- Research skills
- Dependable and responsible
- Task prioritization
- Clerical support
- Decision-making
- Organization and time management
- Microsoft office
- Multitasking
- Written communication
- Teamwork and collaboration
- Data entry
- FLUENT IN ARABIC/ENGLISH
- Cultural awareness
- Flexible and adaptable
- Social perceptiveness
- Communication
- Project management
- Customer service
- Ethical business conduct
- Business vocabulary
Certification
- Human Resource Management And Leadership, Macquarie University, Australia, Present
- International Business, 04/01/25
Languages
- Arabic, Fluent
- English, Fluent
Industry
Business Operations
Personal Information
Willing To Relocate: Anywhere
Languages
English
Proficient
C2
Arabic
Proficient
C2
Timeline
Civil Servant
Department for Work and Pensions (DWP)
02.2025 - Current
Global Studies Teacher
Al Jawda School
09.2023 - Current
Marketing Officer
Mahjoub Awlad Engineering
01.2023 - 04.2024
MBA - Business Administration And Management
University of Medical Science And Technology
12.2022 - 09.2025
Customer Service Representative
Bank Of Khartoum
02.2020 - 04.2022
Human Resource Management And Leadership -
Macquarie University
IGCSEs -
British Educational School
Bachelor Degree - Business Administration
Future University
GCSEs -
Capital City Academy