Tabita Minculet

Key Responsibilities

• Designed end-to-end business processes, translating complex user and service requirements into scalable system workflows that improved operational efficiency and service delivery.
• Led cross-functional integration activities, collaborating with project teams, technical specialists, and senior operational stakeholders to connect Civica CX with legacy systems and enterprise platforms.
• Managed User Acceptance Testing (UAT), developing test frameworks and scenarios, validating solution readiness, coordinating defect resolution, and supporting successful go-live outcomes.
• Communicated technical concepts, risks, and recommendations to regulatory, operational, and executive stakeholders, converting complex information into clear and actionable insights.
• Delivered change communications, system documentation, demonstrations, and user training to support adoption and embed new capabilities across the organisation.
• Led root-cause analysis and continuous improvement initiatives, resolving system issues and recommending enhancements to improve platform stability, performance, and user experience.
• Produced comprehensive project artefacts, including process maps, migration-validation records, test evidence, user guidance, and progress reports, supporting informed decision-making across business and technical teams.

Key Achievements

• Developed clear, user-centred workflows that simplified complex processes, improved UAT outcomes, and increased users understanding and adoption of the system.
• Identified and translated data discrepancies discovered during migration into clear technical requirements, enabling faster resolution and improving the accuracy and reliability of the migration process.
• Applied machine-learning techniques expertise during system integration to identify data patterns and potential anomalies, contributing to improved system reliability and data quality.

Key responsabilities

• Validated, cleansed and maintained financial data for 121 schools, ensuring data accuracy and integrity while strengthening Power BI reporting for senior leadership.
• Analysed large financial datasets to update records, identify discrepancies and improve reporting processes, reducing monthly reporting delays.
• Owned the direction of database updates and payment workflows, coordinating controls, monitoring processes and ensuring accurate and timely data maintenance.
• Managed 300+ monthly stakeholder enquiries, analysing payment-processing data and presenting insights through dashboards, achieving 95% first-contact resolution.
• Supported project delivery across three workstreams, using structured reporting and dashboard visibility to track progress and achieve 100% on-time milestone completion.
• Maintained robust data-quality and validation controls across Excel and Microsoft Access, supporting accurate, consistent and reliable financial reporting.
• Gathered and analysed user requirements, translating business needs into clear technical specifications to support systems design and IT development.

Key Achievements

• Automated Excel workflows, reducing an 8+ minute manual process to a single-step operation and increasing processing throughput by 70%.
• Improved customer service by translating user requirements into practical technical solutions, contributing to the enhancement of an analytical tool designed around customer needs.

Key Responsibilities

• Provided first-line technical and systems support across environmental health departments, resolving Acolaid issues and maintaining reliable data flows to support operational continuity.
• Produced operational and performance reports for managers, analysing service data to support data-driven decision-making and service improvement.
• Coordinated quarterly inspection schedules, gathering, validating and analysing property data using Idox Uniform to identify trends and provide actionable insights that improved operational effectiveness.
• Managed legal notices for the Noise and Nuisance team, ensuring accurate and timely processing in line with council procedures and regulatory requirements.
• Identified unregistered food businesses, updated council databases and maintained accurate records in Acolaid, supporting regulatory compliance and reliable management reporting.
• Collaborated with technical teams, operational leads and project stakeholders to resolve delivery blockers, improve information flow and support effective project decision-making.

Key Achievements

• Improved the reliability and accessibility of operational data by identifying record inconsistencies and maintaining accurate information across council systems.
• Strengthened management reporting by consolidating operational data into clear, actionable reports, enabling managers to monitor performance and identify areas requiring attention.
• Improved cross-departmental issue resolution by acting as a key point of contact between operational users and technical teams, helping translate business requirements into practical system solutions.
• Supported more efficient inspection and compliance processes through structured scheduling, data analysis and accurate database maintenance.

Key Responsibilities

• Analysed financial performance, conducting variance analysis and identifying trends to support cost control and financial planning.
• Managed day-to-day financial transactions, including payroll, purchase orders, invoicing and expenses, ensuring accurate and timely processing.
• Prepared portfolio-level financial reports by reviewing contracts, project forecasts and scheduling information to support financial oversight.
• Monitored budgets and forecasts, investigating discrepancies and escalating financial risks to maintain expenditure within agreed parameters.
• Provided software application support and troubleshooting to resolve technical system issues and minimise disruption to business operations.
• Managed end-to-end HR processes for recruitment and onboarding, coordinating interviews with the IT team and supporting the selection and training of new employees.

Key Achievements

• Supported the Debt Recovery Team in analysing overdue accounts and prioritising follow-up activity, contributing to improved cash-flow management across the portfolio.
• Strengthened financial analysis by using advanced Excel functions, including PivotTables, VLOOKUP, SUMIFS and INDEX/MATCH, to analyse complex financial information and improve the efficiency of financial processes.
• Improved budgeting and forecasting by developing an Excel-based model that provided clearer visibility of expected income, expenditure and future financial requirements.