Szabolcs (Sylas) Szeles

Performed in the second season of the previous theatre production in 7 more countries, 3 overseas French departments and 3 continents.

Built a travelling set or a flying, travelling set under 2 hours daily.

Prepared and performed 2 shows in new venues daily.

Facilitated Q&A sessions for audiences of 300-600 daily, enhancing engagement and providing insights into performances.

Lead English and acting workshops for second language audiences.

Explained dish components clearly to inform customers' decisions.

Delivered excellent customer service through friendly and polite interaction.

Maintained knowledge of menu items, leading to accurate order taking.

Maintained professional appearance throughout shifts, reflecting positively on establishment image.

Helped reduce waiting times by swiftly clearing tables after use.

I worked on an international theatre tour spanning 10 countries in 6 months.

Responsibilities included:

- building the set every morning in under 2 hours;

- performing in and adapting to different venues in front of 300-1000 people, daily;

- maintaining a working, friendly relationship with my colleagues while travelling 4-9 hours in the same van, daily.

Serving customers at a high pace, with quick table turnover;

Communicate with the kitchen team and management regarding necessary modifications;

Maintaining a tidy and well stocked bar;

Adapting to whatever role I am required to fill in on the day, ie. bussing, running, working on section or in the bar, floating, etc.;

Building rapport with my tables, listening to their needs, and overseeing that their dining experience is running smoothly.

• Blackbelt/Sensei: training new team members and bringing them up to company standard; communicating their individual needs to the management team; creating a weekly training plan and testing their knowledge;
• Providing customer service in a high volume restaurant;
• Greeting and seating costumers;
• Enticing and inviting passers-by with our samples;
• Preparing and serving drinks including coffees, freshly made juices, soft drinks, cocktails;
• Enhancing the dining experience through considerate recommendations, polite and friendly interaction and overall attention to the customer's needs;
• Regularly achieving sales targets set by my managers and winning sales competitions.
• Performing regular cleaning duties and following both health and safety and hygiene procedures;

• Welcoming and seating guests;
• Taking orders courteously and on time;
• Serving food and drinks;
• Anticipating customers' needs and possible inquiries;
• Maintaining clear and thorough communication with the management when handling complaints;
• Up-selling desserts, cocktails, coffees and wines;
• Preparing a variety of drinks from coffees to cocktails;
• Taking payments by both cash and card;
• Ensuring that our guests leave fully satisfied, eager to return and spreading our good reputation;

• Providing quality customer service;
• Maintaining a clean and welcoming environment;
• Attracting and interacting with potential customers while promoting the business;
• Cash handling through the use of the Maitre'D system;
• Ensuring customer satisfaction and coordinating the activities of my fellow colleagues as a section holder;

• Contacting and bringing on board local businesses;
• Filling in weekly reports of my progress;

• Customer service;
• Keeping the workplace clean for the duration of the festival;