SYED ZOHAIB HAIDER SHAH
Luton,Central Bedfordshire
Summary
Technically strong and hands-on field engineer with experience in fibre installation, diagnostics, customer service, and safety-critical work environments. Skilled in using tools, troubleshooting equipment, and working inside residential homes with professionalism. Adept at solving technical problems, understanding systems, and following strict safety and compliance procedures. Motivated to build a long-term career as a Kitchen Appliance Engineer, with the ability to learn fast, work independently on the road, and deliver excellent customer service.
Overview
3
3
years of professional experience
Work history
Fibre Engineer
Kelly Group (CityFibre)
10.2025 - Current
- Fibre installation, activation & troubleshooting in customer homes
- Use of hand tools, power tools, testers & safe drilling techniques
- Fault diagnosis with clear customer communication
- Independent field work across multiple daily locations
- PPE checks, risk assessments & strict safety compliance
- Digital reporting through workflow management systems
Security Systems & Operations Analyst (Part Time)
Cannon Guards Ltd
08.2023 - Current
- Managed digital access systems, logs and incident reporting.
- Worked in public environments requiring strong communication & awareness.
- Followed safety procedures and handled issues calmly and professionally.
Warehouse Data & Operations Associate
SH PHRATT
09.2022 - 07.2023
- Used scanning systems and digital inventory tools.
- Worked safely with equipment and followed operational processes.
- Strong attention to detail and time management in a fast-paced environment.
Education
Bachelor of Science - Computer Science
University of Hertfordshire
Hatfield /2022 - /2025
Skills
Technical Ability
- Strong mechanical/electrical aptitude
- Experienced with tools, drilling, fitting, testing & diagnostics
- Fast learner with practical engineering mindset
- Customer Service
- Professional and friendly when entering homes
- Able to explain faults and reassure customers
- Strong communication & problem-solving
Safety & Compliance
- Risk assessments, COSHH, PPE, safe working practices
- Ladder safety, underground & overhead safety
- Confident working alone and in varied environments
- Professional Strengths
- Independent worker with time management
- Reliable, organised, and detail-oriented
- Comfortable using workflow apps & reporting tools
ACCREDITATIONS & TRAINING (KELLY GROUP)
• SA002 Underground Safety
• SA001 Overhead Safety
• SA029 SDU Working Safety
• LSS01 Ladder Safety System
• NRSWA 01 Signing, Lighting & Guarding
• S007 PIA Duct & Cable Installation
• Safe Drilling (Tera) & Disc Cutter Use
• ONT Activation
• Health & Safety | COSHH | Risk Assessment
CERTIFICATIONS AND LICENSES
- Fleet Safety (Speeding, Vehicle Loading, Drink/Drug Driving, Vulnerable Users)
- Cyber Security (Malware, Phishing, Ransomware)
- Winter Weather Safety
- Needle Handling & Dust Mask Safety
- ByBox Thirventory System
- Workflow Management (CityFibre)
- Professional WhatsApp Use
- Python for Data Science and AI – IBM
- Full Stack Web Development – Udemy
- Networking Basics – Cisco Networking Academy
- Responsive Web Design – FreeCodeCamp
ADDITIONAL INFORMATION
- Fully willing to relocate for training or employment.
- Ready for a 5-week Wakefield training programme.
- Excellent work ethic, reliability and commitment to progression.
Languages
English
Advanced
Urdu
Native
Timeline
Fibre Engineer
Kelly Group (CityFibre)
10.2025 - Current
Security Systems & Operations Analyst (Part Time)
Cannon Guards Ltd
08.2023 - Current
Warehouse Data & Operations Associate
SH PHRATT
09.2022 - 07.2023
Bachelor of Science - Computer Science
University of Hertfordshire
/2022 - /2025