SYED MOBIN
Rainham,Greater London
Summary
Motivated and reliable individual with experience in customer service, retail, and sales. Skilled in assisting customers, managing enquiries, and utilising IT systems for stock checks and order processing. Proven ability to thrive in high-pressure environments while ensuring safety and organisation. Committed to continuous learning and effective collaboration within teams.
Overview
1
1
year of professional experience
Work History
Customer Adviser
B&Q
Hornchurch
03.2026 - 07.2026
- Ensured customers felt valued by proactively addressing their questions and concerns, contributing to positive customer relationships.
- Resolved customer complaints by actively listening and delivering effective solutions, fostering customer satisfaction. calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Remained calm under pressure to handle customer complaints and solve problems.
- Successfully managed customer issues with effective and efficient solutions.
- Addressed customer service enquiries quickly and accurately.
- Assisted customers by providing detailed information on product placement and availability, enhancing their shopping experience.
Team Member
Flip Out
Lakeside
10.2025 - 03.2026
- Interacted with customers to assess needs and provide exceptional service.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Worked with team members to meet and exceed target results.
- Ensured cleanliness and organisation of customer and food preparation areas to uphold high standards.
- Developed skills to improve performance in role.
Team Member
Laser Quest Lakeside & Romford
10.2025 - 03.2026
- Provided friendly customer service, assisting guests with equipment and game instructions for an enjoyable experience.
- Worked closely with team members to create a fun and safe experience for customers.
- Helped manage busy sessions, keeping games running smoothly and on time.
- Maintained equipment and organised play areas, contributing to a safe and engaging environment.
- Supervised laser tag sessions, ensuring player safety and adherence to rules.
Sales / Customer Assistant
ENVYFONE LIMITED
Dagenham
01.2025 - 10.2025
- Guided customers in selecting mobile phones, accessories, and tech products tailored to their needs and budget, enhancing overall shopping experience.
- Provided clear explanations of device features, helping customers understand different models and offers.
- Resolved customer complaints with empathy and professionalism, delivering solutions that improved customer satisfaction ratings.
- Maintained organised and visually appealing shelves through effective merchandising strategies, contributing to an inviting shopping environment.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
Waste Management & Gardening
Scotsman Waste
Mobile
06.2025 - 09.2025
- Maintained clean, safe working environments to eliminate accident risks.
- Met service time standards by efficiently managing workflow.
- Collaborated with team members to achieve target results.
- Identified issues, analysed information and provided solutions to problems.
- Managed complaints with calm, clear communication and problem-solving.
- Engaged with customers to better understand needs and deliver excellent service.
Education
GCSEs - ENGLISH, SCIENCE, MATHS, DRAMA, BUSINESS
LOXFORD SCHOOL
ILFORDELECTRICAL INSTALLATION LEVEL 2 - ELECTRICAL INSTALLATION
NEW CITY COLLEGE
RAINHAM 2025 - 2026
Skills
- Customer relationship management
- Problem-solving skills
- Work under pressure
- Health and safety compliance
- Organisational skills
- Instruction adherence
- ICT fundamentals
- Cash handling
Hobbies
- Football and Boxing, developed teamwork, discipline, and resilience
- Socialising, improved communication and confidence when meeting new people
Timeline
Customer Adviser
B&Q
03.2026 - 07.2026
Team Member
Flip Out
10.2025 - 03.2026
Team Member
Laser Quest Lakeside & Romford
10.2025 - 03.2026
Waste Management & Gardening
Scotsman Waste
06.2025 - 09.2025
Sales / Customer Assistant
ENVYFONE LIMITED
01.2025 - 10.2025
ELECTRICAL INSTALLATION LEVEL 2 - ELECTRICAL INSTALLATION
NEW CITY COLLEGE
2025 - 2026
GCSEs - ENGLISH, SCIENCE, MATHS, DRAMA, BUSINESS
LOXFORD SCHOOL