Sydnie Reynolds
Burntwood,Staffordshire
Summary
Highly ambitious and responsible professional with a strong work ethic and a proven track record in customer service excellence. Demonstrates exceptional communication, active listening, and multitasking capabilities, ensuring efficient handling of customer complaints and fostering positive interactions. Known for being trustworthy, an excellent timekeeper, and committed to tasks with a willingness to learn and follow instructions fluently. Possesses a polite and friendly demeanour, consistently maintaining a positive attitude while delivering outstanding service.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work History
Swimming assistant
A Star Swimming School
Burntwood, Staffordshire
09.2024 - Current
- Working alongside a qualified swimming instructor assisting children aged 1+ learning safe swimming techniques
- Communicating with young children in a manner they will understand and being versatile in my communication skills when feeding back to instructors and parents on the child's progress.
- This role is a highly team based effort, we all work together in communicating positively and effectively in assisting the child in their learning.
- I promote water confidence with hands-on assistance with the children
- I ensure safety by constantly monitoring the swimmers abilities and have to remain focused and alert at all times
- Provide first class customer service to all parents and any visitors to the pool
- I take my responsibilities in this role very seriously, I am trusted with the safety of someones child, in a very dangerous environment for them. I ensure I communicate at all times with parents and instructors to ensure they are comfortable and confident they are in safe hands.
- Continuously support the team by demonstrating respect and willingness to help wherever possible.
Waitress assistant
Ye Old Windmill
Burntwood, Staffordshire
05.2024 - 01.2025
- Attend tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Advise on food and drink choices based on customer preferences.
- Enhance customer service by promptly taking orders and delivering food.
- Arranged tables and set up linens and silverware in preparation for guests.
- Greet and escort guests to and from tables.
- Maintain excellent level of service in busy and demanding restaurant environment.
- Provide friendly, courteous service, maximising positive customer satisfaction
- Deliver exceptional service by greeting and serving customers in timely, friendly manner.
- Warmly greeting guests upon arrival to create a welcoming atmosphere.
- Preparing tables for guests and reset tables between customers.
- Assist kitchen staff with food prep, dishwashing and plating food where necessary
Customer care assistant
Foundry Gym
Cannock
08.2023 - 11.2023
- My responsibilities included greeting members on reception, cleaning down all the exercise equipment and machinery and keeping the wider gym space tidy
- I was fully committed to my work and didn't shy away from doing early shifts which started at 6am – 2pm and also afternoon shifts starting at 2pm – 10pm
- I was given responsibility of ensuring the gym was locked ready for the out of hours users as it was a 24hour gym
- I was flexible with my availability as much as I could working around my college course
Education
Duke of Edinburgh Course - Skills Building, GCSE Maths
Cannock College
Cannock, Staffordshire 09.2023 - 07.2024
GCSE's - GCSE
Chase Terrace High School
Burntwood, Staffordshire 09.2018 - 07.2023
Skills
- Trustworthy
- Quick Learner
- Communication
- Multitasking capability
- Excellent timekeeper
- Commitment to tasks
- Polite and friendly
- Customer complaint management
- Customer service excellence
- Positive attitude
- Following Instructions fluently
- Willingness to Learn
- Ambitious
- Responsible
- Extremely strong work ethic
- Active listening
Custom
Reference available on request
References
References available upon request.
Timeline
Swimming assistant
A Star Swimming School
09.2024 - Current
Waitress assistant
Ye Old Windmill
05.2024 - 01.2025
Duke of Edinburgh Course - Skills Building, GCSE Maths
Cannock College
09.2023 - 07.2024
Customer care assistant
Foundry Gym
08.2023 - 11.2023
GCSE's - GCSE
Chase Terrace High School
09.2018 - 07.2023
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