Swethaa Ramesh
Milton Keynes,bucks
Summary
Enthusiastic psychology student with hands-on experience in customer service, education, and retail. From assisting diverse groups as a Teaching Assistant to delivering excellent service at Clarks, I’ve developed strong communication, active listening, and problem-solving skills. My clinical internship further sharpened my ability to understand individual needs, skills I now bring confidently into fast-paced retail environments. Passionate about creating positive experiences, staying calm under pressure, and helping every customer feel seen, heard, and valued.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Social media and marketing officer
Surrey Tamil society
Guildford, Surrey
08.2024 - 05.2025
- Delivered excellent customer engagement through clear and friendly communication, tailoring messaging to meet community needs, especially around emotional well-being.
- Designed eye-catching visual materials and promotional content using Word, Excel, PowerPoint, and Teams to support outreach and boost engagement.
- Worked closely with a diverse team to plan and run community events, developing strong teamwork, time management, and problem-solving skills under pressure.
Sales Assistant
Clark's
Milton Keynes, bucks
06.2023 - 09.2023
- Developed strong communication skills through customer service, achieving a 95% 'excellent' feedback rating from customers.
- Improved critical thinking and problem-solving abilities through daily customer interactions and balanced tasks effectively in a fast-paced retail environment.
- Managed customer transaction data using POS system, while handling administrative tasks like, receipt filing, sales reports, and phone calls to confirm orders and address customer inquiries.
Psychiatrist Volunteer Experience
Govt Stanley Medical college
Chennai, India
08.2022
- Shadowed Dr. Sujatha, observing patient evaluations and consultations in a psychiatric setting.
- Gained insights into supporting patients dealing with stress, anxiety, and depression, which enhanced my understanding of patient-centered care.
- Observed and documented patient behaviours, gaining insight into assessment and diagnostic processes.
Anti-Bullying Ambassadors
The Hazeley Academy
Milton Keynes, Bucks
09.2021 - 11.2022
- Organised awareness campaigns and meetings to promote empathy within the school and educate peers on the impacts of bullying.
- Conducted one-on-one support sessions with students, assisting them in building resilience and developing coping strategies.
- Gained conflict resolution and mediation skills by helping peers navigate interpersonal issues, fostering a safe and supportive school environment.
Teaching Assistant Work Experience
Oxley Park Academy
Milton Keynes, Bucks
10.2020
- Worked with children with Autism and Down syndrome, enhancing my skills in empathy and communication with children.
- Provided one-on-one support to students, across subjects, adapting strategies to meet unique learning needs.
- Facilitated resilience and confidence-building activities for children, fostering a supportive and effective learning environment.
Education
Bachelor of Science - Psychology
University of Surrey
Guildford, SRY 09.2023 - 05.2025
A-Levels - Financial Studies, Psychology, Business Studies, Core Mathematics
The Hazeley Academy
09.2021 - 07.2023
GCSEs - undefined
The Hazeley Academy
09.2018 - 08.2021
Skills
- Communication & Active Listening
- Empathy & Patient-Centered Care
- Problem Solving & Critical Thinking
- Organisational Skills
- Digital & IT Proficiency
- Confidentiality & Professionalism
Languages
English
Native
Tamil
Native
Hindi
Upper intermediate
French
Elementary
Certification
- Allied healthcare mentor Work experience day
- UK driving license
Hobbies & Interest
- Classical Indian Dance: Professionally trained and participated in multiple stage performances.
- Mindfulness & Meditation: Regular personal practice to enhance general mental wellbeing and clarity.
- Took part in a charity run aimed at raising money for health initiatives supporting those in Sri Lanka.
Timeline
Social media and marketing officer
Surrey Tamil society
08.2024 - 05.2025
Bachelor of Science - Psychology
University of Surrey
09.2023 - 05.2025
Sales Assistant
Clark's
06.2023 - 09.2023
Psychiatrist Volunteer Experience
Govt Stanley Medical college
08.2022
Anti-Bullying Ambassadors
The Hazeley Academy
09.2021 - 11.2022
A-Levels - Financial Studies, Psychology, Business Studies, Core Mathematics
The Hazeley Academy
09.2021 - 07.2023
Teaching Assistant Work Experience
Oxley Park Academy
10.2020
GCSEs - undefined
The Hazeley Academy
09.2018 - 08.2021
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