Summary
Overview
Work history
Education
Skills
Languages
Timeline
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swetha Medipelly

swetha Medipelly

cardiff,united kingdom

Summary

Communicative Customer Service Executive experienced in solving problems and building great client rapport. Achieves high-volume call targets with dynamic and diligent approach. Enthusiastic team player and customer advocate.

Successful Customer Service Executive Two years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work history

Customer Service Executive

examity
hyderabad, India
09.2019 - 04.2022
  • Exceeded targets by delivering comprehensive and consistent service.
  • Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
  • Managed banking and accounts with expert finance knowledge.
  • Handled live chat queries within strict timeframe targets.
  • Provided professional and helpful support to new and existing clients.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Responded to and summarised customer complaints and feedback.
  • Responded to customer queries and provided excellent customer service.

Education

Bachelor of Science - Computer Science and Engineering

Jyothishmathi Institute of Technological Sciences
India
06.2015 - 05.2019

Skills

  • Executive support
  • Customer queries
  • Microsoft Word
  • Customer services
  • Public speaking
  • Customer experience

Languages

English
Upper intermediate
Telugu
Fluent

Timeline

Customer Service Executive

examity
09.2019 - 04.2022

Bachelor of Science - Computer Science and Engineering

Jyothishmathi Institute of Technological Sciences
06.2015 - 05.2019

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swetha Medipelly