Summary
Work history
Education
Skills
What do I do in my spare time.
Timeline
pwb
Imam Uddin Siddiqui

Imam Uddin Siddiqui

K110/A, Abul Fazal Enclave Jamia Nagar Okhla New Delhi,India

Summary

To seek a growth- oriented career in an employee friendly organization, and to contribute to the growth of the organization by utilizing my knowledge & abilities. Organized senior executive with 10 years of experience. Builds positive rapport, inspires trust, and guides teams to achieve organizational goals. Strong facilitator, trainer, and mentor. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Work history

Customer Service Executive

EXL Service
Noida, India
07 2014 - 05 2016
  • Customer Service Associate for 2 years.
  • Worked as customer executive with Travel Process and Scotish Power.
  • Support team and perform management duteis.
  • conduct team meeting to share client updates.

Senior Executive

United Healthcare Group
Greater Noida, INDIA
05 2016 - Current
  • Worked with Unet and Book2 Rx as senior executive.
  • Worked with CIRRUS application.
  • Manages and lead 8 employes.
  • Work on power BI to pull performance data.
  • Audit cases for improving quality.
  • provide help in management such as training.
  • 2 times service Hero 2019 and 2020.
  • 1 times Super Hero in 2020.
  • Entertain in R&R Ceremony.

Education

High School - Science

Sarasvati Vidya Mandir
2003 -

Intermediate - Science

BNSD Inter College
2006 -

Graduation - Science

DAV College
2011 -

Skills

  • Customer relationship management
  • Executive support
  • Customer queries with Onshore
  • Customer support management
  • Process improvement
  • Client support
  • Internal department communication
  • Microsoft Word
  • Time management
  • Communication skills
  • Microsoft Excel database management
  • Customer relations
  • Highly motivated and have leadership and project management qualities
  • Can work effectively in team, as well as individually
  • Punctual & Disciplined

What do I do in my spare time.

  • Listening music and Singing.
  • Watching Cartoons and Movies.
  • i enjoy travelling to different places.

Timeline

Customer Service Executive

EXL Service
07 2014 - 05 2016

Senior Executive

United Healthcare Group
05 2016 - Current

High School - Science

Sarasvati Vidya Mandir
2003 -

Intermediate - Science

BNSD Inter College
2006 -

Graduation - Science

DAV College
2011 -
Imam Uddin Siddiqui