Wanna learn new and different things everyday
SWASTIK GURUNG
Ground Operations Agent
Southall
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Well-versed in maintaining flight logs with accuracy. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work History
Ground Operations Agent
British Airways
Hounslow
05.2023 - Current
- Operated aircraft refuelers, tugs and ground power units and other aircraft ground support equipment.
- Inspected runways and taxiways, airfield lighting, parking aprons, hangars, fuel storage areas and perimeter fences and gates for hazardous aviation conditions.
- Monitored safety-sensitive zones and enforced security measures throughout ground operations.
- Loaded and unloaded baggage of various weights and dimensions to and from aircraft and baggage areas.
- Understood FAA, TSA and airport regulations and verified compliance.
- Attended and completed required online and in-person training and mentored newer agents in advanced roles.
Sushi Chef
NOBU
Mayfair
03.2017 - 12.2021
- Pleasantly welcomed patrons entering sushi bar, offering to explain menu options.
- Collaborated with staff members to create meals for large banquets.
- Prepared high-quality seafood, rice and ingredients for sushi.
- Maintained well-organized mise en place to keep work consistent.
- Cooked memorable dishes that brought new customers into establishment.
- Used various types of knives, hand tools and utensils to fillet fish in preparation for sushi.
- Developed new recipes and flavor combinations to enhance customer dining experience.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Disciplined and dedicated to meeting high-quality standards.
- Monitored food production to verify quality and consistency.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Customer service
KFC
Park Royal
12.2016 - 02.2017
- Worked as customer service and gained more communication skills had the pleasure to greet every customer with a smile.
- I was working in counter where always l need to speak with customers regarding their orders
- Giving and taking money for their orders..
- Researched issues with shipments, product damage and incorrect product amounts.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
Education
GCSE - English
04.2013 - 03.2014
GCSE - Mathematics
04.2013 - 03.2014
GCSE - Science Education
04.2013 - 03.2014
GCSE - Additional Mathematics
04.2013 - 03.2014
GCSE - Accounting
04.2013 - 03.2014
A Level - English
04.2015 - 03.2016
A Level - Economics
04.2015 - 03.2016
A Level - Accounting
04.2015 - 03.2016
Level3 - English
09.2017 - 08.2018
Level 2 NVQ Diploma - Professional Cookery
09.2018 - 07.2019
Skills
Airfield safety expertise
undefinedInterests
Travel,volunteering,reading,sports,cooking,arts
I would love to Travel around the world and learn a different lifestyles,culture and diversity. I love volunteering when I think I m capable of helping others which provides physical and mental rewards and sometimes reduces stress .
Timeline
Ground Operations Agent - British Airways
05.2023 - Current
Uxbridge Hcuc College - Level 2 NVQ Diploma , Professional Cookery
09.2018 - 07.2019
Uxbridge Hcuc College - Level3, English
09.2017 - 08.2018
Sushi Chef - NOBU
03.2017 - 12.2021
Customer service - KFC
12.2016 - 02.2017
Bernhardt Secondary College - A Level, English
04.2015 - 03.2016
Bernhardt Secondary College - A Level, Economics
04.2015 - 03.2016
Bernhardt Secondary College - A Level, Accounting
04.2015 - 03.2016
RIBS - GCSE, English
04.2013 - 03.2014
RIBS - GCSE, Mathematics
04.2013 - 03.2014
RIBS - GCSE, Science Education
04.2013 - 03.2014
RIBS - GCSE, Additional Mathematics
04.2013 - 03.2014
RIBS - GCSE, Accounting
04.2013 - 03.2014
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