Summary
Overview
Work history
Education
Skills
Languages
Timeline
Hi, I’m

abdalla abdalla

London,Enfield

Summary

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Alert professional makes informed decisions in time-critical environments. Possesses full colour vision, spatial awareness and hand-eye coordination skills. Remains focused for long periods of time and demonstrates quick reaction abilities.

Hard-working ground operations with strong organisational skills. Achieves company goals through exceptional planning and prioritization.

Experienced ground operations with over 1 years in transport industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Enthusiastic ground operations with 1 years of experience. Secures team success through hard work, attention to detail and excellent organisation. Shares work load knowledge to achieve results. Reliable ground operations with 1 industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Enthusiastic customer service with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.

Overview

9
years of professional experience
4
years of post-secondary education

Work history

British Airways
London, MIDDLESEX

Ground operations agent
2022.11 - Current (3 education.years_Label & 6 education.months_Label)

Job overview

  • Offered flexible working patterns to meet peak business demands.
  • Delivered outstanding customer care to clients, driving safely and responsibly to maintain customer comfort and security.
  • Communicated with flight operations teams to coordinate cargo management and smooth flow of goods between hubs.

Uber
London, MIDDLESEX

Minicab driver
2021.04 - 2022.11 (1 education.year_Label & 7 education.months_Label)

Job overview

  • Calculated ride costs accurately, receiving cash payments and returning correct change.
  • Answered, scheduled and responded to reservation calls promptly and professionally.
  • Utilised GPS navigation systems to optimise route planning.
  • Booked rides using [Type] mobile service.
  • Completed safe journeys by applying defensive driving techniques and complying with Highway Code.
  • Encouraged repeat business and corporate contract renewals by building rapport with customers.
  • Efficiently and safely transported [Number]+ passengers per shift.
  • Checked oil and tyre pressure to support reliable vehicle function.

Arriva London
Enfield, MIDDLESEX

Bus driver
2020.06 - 2021.04 (10 education.months_Label)

Job overview

  • Prioritised passenger safety, constantly adjusting driving and vehicle speed to weather and traffic conditions.
  • Achieved high levels of customer satisfaction, offering special assistance to elderly, infirm and disabled passengers.
  • Logged operating hours, fuel use and notable incidents for management review.
  • Followed weather reports and adjusted driving to maintain optimum safety.

Uber
London, middlesex

Minicab driver
2014.11 - 2020.06 (5 education.years_Label & 7 education.months_Label)

Job overview

  • Offered flexible working patterns to meet peak business demands.
  • Delivered outstanding customer care to clients, driving safely and responsibly to maintain customer comfort and security.
  • Retained excellent local area knowledge to plan optimal routes.
  • Handled customer complaints with professionalism.
  • Facilitated airport pick-ups for corporate and VIP clients.
  • Planned routes and schedules to achieve consistent service availability.
  • Completed logs and reports for every trip, detailing fuel delivery times, mileage covered and amount of fuel consumed.
  • Planned schedule to cater for busy periods.
  • Achieved high customer ratings on mobile booking systems.
  • Renewed MOTs and car insurance to maintain vehicle compliance.
  • Used on-board navigation systems to plan journeys effectively, meeting estimated delivery times.
  • Covered weekend shifts to optimise service levels.
  • Updated monthly mileage records to track trends and identify improvements.
  • Topped up oil and tyres to support vehicle safety and functionality.
  • Interacted with customers pleasantly and professionally, delivering first-class care and service.

Education

ACTON HIGH SCHOOL
Ealing

GCSEs from ENGLISH, MATH, SCIENCE, IT
2005.03 - 2007.06 (2 education.years_Label & 3 education.months_Label)

College of North West London
London

A-Levels from ENGLISH MATH IT
2007.09 - 2008.07 (10 education.months_Label)

PRIVATE
London

A+ NETWORK+ from IT
2019.10 - 2020.03 (5 education.months_Label)

Skills

  • Airport operations coordination
  • Health and safety compliance
  • Airfield safety expertise

Languages

English
Upper intermediate

Timeline

Ground operations agent

British Airways
2022.11 - Current (3 education.years_Label & 6 education.months_Label)

Minicab driver

Uber
2021.04 - 2022.11 (1 education.year_Label & 7 education.months_Label)

Bus driver

Arriva London
2020.06 - 2021.04 (10 education.months_Label)

PRIVATE

A+ NETWORK+ from IT
2019.10 - 2020.03 (5 education.months_Label)

Minicab driver

Uber
2014.11 - 2020.06 (5 education.years_Label & 7 education.months_Label)

College of North West London

A-Levels from ENGLISH MATH IT
2007.09 - 2008.07 (10 education.months_Label)

ACTON HIGH SCHOOL

GCSEs from ENGLISH, MATH, SCIENCE, IT
2005.03 - 2007.06 (2 education.years_Label & 3 education.months_Label)
abdalla abdalla