SWARNALI GHOSH
Kolkata,India
Summary
Dynamic professional with a strong foundation in leadership and coordination, adept at leading cross-functional teams to achieve key objectives within deadlines. Proven interpersonal skills demonstrated through effective collaboration with colleagues and stakeholders at Tesco, TCS, and Cardiff University. Expertise in analytical and data skills, utilising SQL and Snowflake to enhance business decisions by identifying performance trends. Technical proficiency in MS Office and data management tools ensures accuracy in reporting and workflow optimisation. Committed to solving complex problems through logical reasoning and critical thinking to drive operational efficiency.
Overview
6
6
years of professional experience
Work history
Trainee Shift Manager
TESCO
11.2024 - 11.2025
- Coordinate daily store operations and assist in managing shift schedules to ensure smooth workflow and team efficiency.
- Supervise store associates to maintain stock accuracy, visual standards, and timely shelf replenishment.
- Monitor sales performance and resolve on-floor issues to achieve shift targets and improve customer satisfaction.
- Ensure compliance with safety and hygiene standards while supporting the delivery of high-quality service.
DATA ENGINEER
TATA CONSULTANCY SERVICES
08.2021 - 08.2024
- Worked on large-scale operational and data management projects for a US-based retail client, supporting process optimization and stakeholder coordination across multiple departments.
- Collaborated with cross-functional teams of over 30 members across technology, operations, and analytics, streamlining workflows and improving project delivery efficiency by 20%.
- Utilized SQL and Snowflake to extract, clean, and analyze large datasets, enabling accurate reporting and improving data accessibility for decision-making.
- Supported project managers in tracking 50+ deliverables, preparing performance reports, and maintaining documentation aligned with strategic business objectives.
- Identified and resolved 10+ recurring data inconsistencies, implementing process improvements that enhanced compliance and reduced manual reporting effort by 15%.
Intern – Operations & Data Analysis
CESC Limited
05.2020 - 08.2020
- Worked on process monitoring and efficiency analysis within the power distribution division, strengthening skills in data management and operational coordination.
- Collaborated with engineers and project leads to collect, clean, and analyze energy consumption and system performance data.
- Gained hands-on exposure to industrial operations, workflow documentation, and cross-functional collaboration within a large-scale utility environment.
Education
MSc - Business Management
Cardiff University
UK 01.2024 -
B.Tech - Applied Electronics & Instrumentation Engineering
Netaji Subhash Engineering College
India 01.2017 - 01.2021
Skills
- Operational coordination
- Data analysis
- Retail management
- Team supervision
- Sales monitoring
- Customer satisfaction
- Process optimization
- Workflow documentation
- Stakeholder communication
- Shift scheduling
- SQL querying
- Data cleaning
- Performance reporting
- Inventory management
- Customer relationship management systems
- Microsoft Office Suite
- Database management
- Client Relationship Management
Languages
English, Hindi and Bengali, to good conversational and written level.
POSITION OF RESPONSIBILITY
- Student Representative – Cardiff University 2024-2025
- Represented MSc Business Management students, acting as a liaison between faculty and peers to communicate academic and welfare concerns.
- Collaborated with university staff to organize meetings, gather feedback, and propose improvements enhancing the overall student experience.
Timeline
Trainee Shift Manager
TESCO
11.2024 - 11.2025
MSc - Business Management
Cardiff University
01.2024 -
DATA ENGINEER
TATA CONSULTANCY SERVICES
08.2021 - 08.2024
Intern – Operations & Data Analysis
CESC Limited
05.2020 - 08.2020
B.Tech - Applied Electronics & Instrumentation Engineering
Netaji Subhash Engineering College
01.2017 - 01.2021