Rebekah-Kate Lucy Hanson
Catterick Garrison,North Yorkshire
Summary
I am a hardworking and motivated individual who works well both independently and as part of a team. I am currently completing my Level 3 Extended Diploma in Business. I am a highly organised person with good computing skills, I am proficient in Microsoft Word and Presentation. Through my experience in a customer facing role I am able to use my excellent verbal and written communication skills, paired with exceptional customer service skills in order to diffuse challenging situations both over the phone and in person. I am looking to further my career and build on my knowledge.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Trainee Shift Manager
Fish & Chips at 149
Catterick Garrison
2025.04 - 2026.04
- Cashing up
- Invoices
- Deliveries
- Delivering excellent customer service.
- Maintaining cleanliness and hygiene standards across the shop, ensuring a pleasant environment for customers and staff.
- Resolving customer complaints promptly to maintain high service standards.
- Coordinating with team members, to ensure the shop runs smoothly.
Team Member
Fish & Chips at 149
Catterick Garrison
2022.07 - 2025.04
- Using my teamwork skills to improve overall productivity.
- Preparing and packaging orders.
- Using a positive customer service approach to increase satisfaction for customers.
- Offering friendly, efficient customer service and handling challenging situations.
- Completing customer orders with speed and accuracy.
- Processing transactions at the till, ensuring accurate handling of cash and card payments.
Education
Level 3 Business Extended Diploma -
Darlington College
2025.09 -
Level 3 Business Foundation Diploma -
Darlington College
2024.09 - 2025.05
GCSEs -
Risedale School
2017.01 - 2022.01
Skills
- I have good computing skills
- I have good skills in Microsoft Word and Presentation
- I have good verbal and written communication skills
- I have good customer service skills and I am able to diffuse difficult situations over the phone and in person
- I have good team working skills and I am able to use my own initiative
- I am a very organised person, who is able to manage multiple tasks at once
- I have good time management skills
References
References available upon request.
Timeline
Level 3 Business Extended Diploma -
Darlington College
2025.09 -
Trainee Shift Manager
Fish & Chips at 149
2025.04 - 2026.04
Level 3 Business Foundation Diploma -
Darlington College
2024.09 - 2025.05
Team Member
Fish & Chips at 149
2022.07 - 2025.04
GCSEs -
Risedale School
2017.01 - 2022.01