Swarnah Ponnusami
London,United Kingdom
Summary
Diligent and dedicated, with strong communication skills to prompt project completion and continual adaptation, and a student with a track record of academic excellence. Demonstrates proficiency in customer service and problem-solving, ensuring seamless customer experience. Bringing also a strong skill set in MS Office software, a capacity to work effectively under pressure, and an aptitude for meticulous planning.
Overview
2
2
years of professional experience
Work history
Guest relations agent
Wolmar Sun Hotels Ltd- 5* Sugar Beach Hotel
Flic en flac, Mauritius
2023.12 - 2024.07
- Resolved conflicts with diplomacy, resulting in positive customer feedback and adapting to unexpected situations
- Maintained high standards of professionalism whilst dealing with guests.
- Managed front desk operations efficiently, creating a welcoming environment for guests.
- Encouraged team spirit within the department leading to improved productivity.
- Certified by the Institute of Hospitality(TYPSY)
Customer service cashier
Quincaillerie & Chantier Eau-Coulee Company Ltd
Curepipe, Mauritius
2022.11 - 2023.01
- Ensured customer satisfaction by providing efficient and friendly service.
- Handled cash transactions for both purchases and returns.
- Assisted customers with queries, improving overall store reputation.
- Balanced till at the end of each shift, ensuring accuracy in financial reporting.
- Handled customer complaints professionally leading to resolution and retention.
- Completed opening and closing procedures each day.
Education
Bachelor of Science - Engineering
Brunel University London
Uxbridge 2024.09 -
A-Levels - Science
Hindu Girls' College
Mauritius 2016.01 - 2023.11
Skills
- Front desk operations
- Billing procedures
- Concierge services
- Administrative skills
- Customer Service
- Complaint & conflict resolution
- Computer literate
- Excellent Communication and leadership skills
- Teamwork and collaboration
- Fluent in English and French
Languages
English
Proficient (C2)
French
Proficient (C2)
Tamil
Upper intermediate
Hindi
Advanced
Creole
Native
Accomplishments
- Public Speaking Masterclasses Award-2023
- Fintech Youth Summit- 1st Runner-up- 2023
- World Scholars' Cup- 2018 & 2019
- Alliance Fransaise de Maurice- 2014
- Youth Empowerment Academy- 2023
- Internet and Computing Core Certificate(IC3) Programme-2018
- Tamil Institute of education and examinations certified from 2010-2019
- Electrochemistry Online Course by Harvard University-2024
Timeline
Bachelor of Science - Engineering
Brunel University London
2024.09 -
Guest relations agent
Wolmar Sun Hotels Ltd- 5* Sugar Beach Hotel
2023.12 - 2024.07
Customer service cashier
Quincaillerie & Chantier Eau-Coulee Company Ltd
2022.11 - 2023.01
A-Levels - Science
Hindu Girls' College
2016.01 - 2023.11