Swarnah Ponnusami
London,United Kingdom
Summary
Diligent and dedicated, with strong communication skills to prompt project completion and continual adaptation, and a student with a track record of academic excellence. Demonstrates proficiency in customer service and problem-solving, ensuring seamless customer experience. Bringing also a strong skill set in MS Office software, a capacity to work effectively under pressure, and an aptitude for meticulous planning.
Overview
2
2
years of professional experience
Work History
Guest relations agent
Wolmar Sun Hotels Ltd- 5* Sugar Beach Hotel
Flic en flac, Mauritius
12.2023 - 07.2024
- Resolved conflicts with diplomacy, resulting in positive customer feedback and adapting to unexpected situations
- Maintained high standards of professionalism whilst dealing with guests.
- Managed front desk operations efficiently, creating a welcoming environment for guests.
- Encouraged team spirit within the department leading to improved productivity.
- Certified by the Institute of Hospitality(TYPSY)
Customer service cashier
Quincaillerie & Chantier Eau-Coulee Company Ltd
Curepipe, Mauritius
11.2022 - 01.2023
- Ensured customer satisfaction by providing efficient and friendly service.
- Handled cash transactions for both purchases and returns.
- Assisted customers with queries, improving overall store reputation.
- Balanced till at the end of each shift, ensuring accuracy in financial reporting.
- Handled customer complaints professionally leading to resolution and retention.
- Completed opening and closing procedures each day.
Education
Bachelor of Science - Engineering
Brunel University London
Uxbridge 09.2024 -
A-Levels - Science
Hindu Girls' College
Mauritius 01.2016 - 11.2023
Skills
- Front desk operations
- Billing procedures
- Concierge services
- Administrative skills
- Customer Service
- Complaint & conflict resolution
- Computer literate
- Excellent Communication and leadership skills
- Teamwork and collaboration
- Fluent in English and French
Languages
English
Proficient (C2)
French
Proficient (C2)
Tamil
Upper intermediate
Hindi
Advanced
Creole
Native
Accomplishments
- Public Speaking Masterclasses Award-2023
- Fintech Youth Summit- 1st Runner-up- 2023
- World Scholars' Cup- 2018 & 2019
- Alliance Fransaise de Maurice- 2014
- Youth Empowerment Academy- 2023
- Internet and Computing Core Certificate(IC3) Programme-2018
- Tamil Institute of education and examinations certified from 2010-2019
- Electrochemistry Online Course by Harvard University-2024
Timeline
Bachelor of Science - Engineering
Brunel University London
09.2024 -
Guest relations agent
Wolmar Sun Hotels Ltd- 5* Sugar Beach Hotel
12.2023 - 07.2024
Customer service cashier
Quincaillerie & Chantier Eau-Coulee Company Ltd
11.2022 - 01.2023
A-Levels - Science
Hindu Girls' College
01.2016 - 11.2023
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