Brings strong communication, problem-solving and teamwork to customer-facing roles. Adapts quickly to changing demands, supports service standards and contributes to positive outcomes for guests and colleagues.
Overview
7
7
years of professional experience
Work History
Guest Relations Agent
The Kensington Hotel (Forbes⭐️⭐️⭐️⭐️Recommended)
South Kensington, London
08.2025 - Current
Delivered exceptional and attentive service, contributing to high client satisfaction and positive guest feedback.
Greeted guests upon arrival, providing warm welcome and immediate assistance to enhance guest experience.
Team Supervisor
Madhu’s of Mayfair(The Dilly Hotel)
Piccadilly Circus, London
05.2023 - 07.2025
Collaborated with management and kitchen teams to streamline restaurant operations.
Evaluated team performance and provided constructive feedback to improve daily goal achievement.
Host/Reservation Agent
Dishoom
Canary Wharf, London
07.2021 - 04.2023
Handled telephone enquiries professionally, providing accurate information regarding operating hours, services, and booking procedures.
Adjusted seating plans dynamically in response to unexpected changes, maintaining operational flow and guest satisfaction.
Head Waiter
Tehran Berlin
Farringdon, London
08.2019 - 06.2021
Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
Introduced innovative service techniques, setting new standards for excellence in the hospitality industry.
Education
Certificate of Higher Education - Human Resources Management
University of Roehampton
Roehampton, WND
2021 - 2024
Foundation Degree in Science -
Kingston University
Kingston upon Thames
01-2021
Skills
Up-selling capability
Quick problem solver
Customer service excellence
Complaint resolution
Front office operations
Positive attitude
Team communication
Guest relations
Timeline
Guest Relations Agent
The Kensington Hotel (Forbes⭐️⭐️⭐️⭐️Recommended)
08.2025 - Current
Team Supervisor
Madhu’s of Mayfair(The Dilly Hotel)
05.2023 - 07.2025
Host/Reservation Agent
Dishoom
07.2021 - 04.2023
Head Waiter
Tehran Berlin
08.2019 - 06.2021
Certificate of Higher Education - Human Resources Management