Summary
Overview
Work History
Education
Skills
Timeline
Generic
MD MORSHED

MD MORSHED

London,Newham

Summary

Brings strong communication, problem-solving and teamwork to customer-facing roles. Adapts quickly to changing demands, supports service standards and contributes to positive outcomes for guests and colleagues.

Overview

7
7
years of professional experience

Work History

Guest Relations Agent

The Kensington Hotel (Forbes⭐️⭐️⭐️⭐️Recommended)
South Kensington, London
08.2025 - Current
  • Delivered exceptional and attentive service, contributing to high client satisfaction and positive guest feedback.
  • Greeted guests upon arrival, providing warm welcome and immediate assistance to enhance guest experience.

Team Supervisor

Madhu’s of Mayfair(The Dilly Hotel)
Piccadilly Circus, London
05.2023 - 07.2025
  • Collaborated with management and kitchen teams to streamline restaurant operations.
  • Evaluated team performance and provided constructive feedback to improve daily goal achievement.

Host/Reservation Agent

Dishoom
Canary Wharf, London
07.2021 - 04.2023
  • Handled telephone enquiries professionally, providing accurate information regarding operating hours, services, and booking procedures.
  • Adjusted seating plans dynamically in response to unexpected changes, maintaining operational flow and guest satisfaction.

Head Waiter

Tehran Berlin
Farringdon, London
08.2019 - 06.2021
  • Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
  • Introduced innovative service techniques, setting new standards for excellence in the hospitality industry.

Education

Certificate of Higher Education - Human Resources Management

University of Roehampton
Roehampton, WND
2021 - 2024

Foundation Degree in Science -

Kingston University
Kingston upon Thames
01-2021

Skills

  • Up-selling capability
  • Quick problem solver
  • Customer service excellence
  • Complaint resolution
  • Front office operations
  • Positive attitude
  • Team communication
  • Guest relations

Timeline

Guest Relations Agent

The Kensington Hotel (Forbes⭐️⭐️⭐️⭐️Recommended)
08.2025 - Current

Team Supervisor

Madhu’s of Mayfair(The Dilly Hotel)
05.2023 - 07.2025

Host/Reservation Agent

Dishoom
07.2021 - 04.2023

Head Waiter

Tehran Berlin
08.2019 - 06.2021

Certificate of Higher Education - Human Resources Management

University of Roehampton
2021 - 2024

Foundation Degree in Science -

Kingston University
MD MORSHED