Swapna Dalu

Detail-oriented and results-driven Business Analyst with 2 years of experience in software and integration-focused business analysis. Skilled in eliciting, analysing, validating, and documenting complex business and technical requirements, including API-driven and cloud-based integration solutions. Experienced in facilitating cross-functional workshops with subject matter experts, translating needs into clear user stories, acceptance criteria, and structured requirement documentation (BRD, FRD). Proficient in process modelling and data-flow mapping using schematic diagrams and visual collaboration tools to assess integration impacts, identify inefficiencies, and support strategic decision-making. Adept at working within Agile delivery environments, supporting backlog refinement, sprint planning, testing validation, and solution quality assurance. Strong change management capability, guiding stakeholders through digital transformation and organisational process changes to drive adoption, alignment, and measurable business value. Passionate about delivering scalable, high-quality integration solutions that bridge business objectives with modern Azure-based platforms.