Bruna Catena
Sevenoaks,UK
Summary
Strategic Senior Business Analyst with over 15 years' experience in leading and line-managing high-performing teams, delivering digital transformation and process improvements across charity, healthcare, public sector, and enterprise environments. Expertise in SFIA-aligned competencies (BPRE Level 6, BUSA Level 6, REQM Level 6), certified ITIL v2 with v4 awareness, Agile/Scrum certified, and background in PRINCE2, BABOK best practices, and data governance. Demonstrated success in stakeholder engagement, workshop facilitation, and translating complex requirements into user-centric solutions that drive operational efficiency. Passionate about applying technology to improve outcomes for vulnerable populations and committed to Alzheimer's Society values.
Overview
26
26
years of professional experience
1
1
Certification
Work history
Business Analyst
South East London Integrated Care Board (SEL ICB)
London, UK
09.2024 - 06.2025
- Benefit Analysis: Conducted requirements capture and benefits analysis for the London Care Record and SEL's Data & Analytics Programme to inform strategic planning and digital transformation.
- Gap Analysis: Identified usability issues, performance gaps, and integration needs with Primary Care systems; delivered actionable recommendations for improved clinical decision-making and dashboard utility.
- Standardisation of BA Practices: Architected and deployed a BA service framework—comprehensive templates, best-practice guidance, and governance checkpoints—aligned to SFIA BPRE Level 6, with the aim of reducing requirement ambiguities by 20%.
- Stakeholder Engagement & Requirement Elicitation: Facilitated 30+ cross-borough workshops, stakeholder interviews, and focus groups (clinicians, IT, data, and senior leaders) to elicit functional and non-functional requirements for the London Care Record integration. Delivered a consolidated backlog that accelerated project delivery by 15%.
- Process Improvement & Analysis (SFIA BUSA Level 6): Conducted BPMN 2.0 process maps and business situation analyses to optimize primary care workflows, achieving a 20% reduction in report turnaround times.
- Data & Dashboard Development: Designed and validated clinical dashboards for 40+ stakeholders, uncovered data quality issues, and recommended integrations to existing EPR systems. Resulted in a 30% improvement in data accuracy and informed digital investment decisions.
Digital Product Owner
Enginuity (Charity)
Remote
09.2022 - 05.2024
- Charity-Sector Leadership & Alignment: As part of a registered UK charity focused on workforce development, oversaw product strategy for digital learning solutions that supported social mobility and inclusion.
- Mentoring: Supervised a virtual team of 2 Business Analysts, running coaching sessions, peer reviews, and BA best-practice workshops. Established a knowledge-sharing community that improved BA documentation consistency across the organisation.
- Agile Product Backlog Ownership: Defined and prioritized product backlog aligned to strategic goals for a number of digital products. Conducted business situation analyses (SFIA BUSA Level 6) through stakeholder interviews and data analytics to shape user personas and value streams, increasing stakeholder and user engagement.
- Software Selection & Tender Management: Led the RFP/RFI process for a new web platform—authored documentation, evaluated proposals from vendors, and negotiated contracts that achieved cost savings while meeting SLAs. Also designed Bid and Proposal end to end process.
- UAT & QA Collaboration: Managed end-to-end UAT cycles, validating acceptance criteria, tracking defects, and ensuring post-launch defect rate remained below 5%. Collaborated with QA leads to refine testing scripts and streamline defect resolution.
Business Analyst
Enginuity (Charity)
Remote
09.2021 - 09.2022
- Process Re-engineering & Data Analysis: Collaborating with stakeholders to re-engineer operational workflows using BPMN and UML, delivering process maps that reduced manual administrative effort by 25%.
- Requirement Documentation & Functional Design: Produced comprehensive business requirement documents, user stories, and functional specifications. Presented solutions to senior sponsors, securing funding for two digital transformation initiatives valued at £250K combined.
- Workshop Facilitation & Stakeholder Alignment: Led 20+ requirement-gathering workshops, employing BABOK techniques to capture complex user needs. Ensured alignment across IT, training, and business teams.
Career Break
Full Time Parent
06.2015 - 09.2021
IT Project Manager / Business Analyst
The Crown Estate
London, UK
11.2012 - 05.2015
- Managed Development Team: Managed a small team of developers while defining business requirements and user stories for a membership management (CRM) solution at The Royal Landscape, collaborating with a wide range of stakeholders.
- Mapped & Re-engineered Processes: Mapped and re-engineered as-is processes to enable system improvements and enhance operational efficiency.
- Produced Use Case Diagrams: Produced use case diagrams and led prototype development to validate functionality and inform cost and timeline estimates.
- Applied Agile Scrum: Applied Agile Scrum methodology to manage the product backlog, plan sprints, and monitor delivery progress via burndown charts.
Senior Business Analyst
Avanade
London
05.2011 - 11.2012
- Mentored Junior BAs: Mentored junior business analysts, providing guidance on requirement gathering, process mapping, and stakeholder communication to build their skills and confidence, conducting skills assessments and creating a BA best practice catalog.
- Governance & Best-Practice Embedding: At Avanade UK, co-architected an intranet transformation platform with a distributed team of 20 (onshore/offshore). Introduced governance controls, standardized BA templates, and weekly alignment sessions, leading to a 95% adherence to delivery milestones.
- End to End Business Analysis and Compliance: Conducted end-to-end business analysis to ensure FSA (RDR) regulatory compliance for IFAs, identifying gaps, defining requirements, and recommending digital service enhancements.
- Collaborated with Stakeholders: Collaborated with key stakeholders to co-design and implement new Target Operating Models (TOMs) for digital workflow and correspondence processes, driving efficiency and alignment with governance standards.
Global Intranet Manager
Hays
05.2010 - 05.2011
- Line Management & Distributed Team Leadership: Line-managed 5 offshore and 5 onshore developers for intranet delivery. Conducted performance reviews, skill assessments, and regular coaching sessions—achieved a 98% on-time project delivery rate.
- Global Intranet Strategy & Implementation: Designed and executed the Global Intranet strategy for Hays, including content strategy, personalisation features, and L&D portal launch. Increased knowledge-sharing engagement by 40% within six months.
Lead Business Analyst
The Crown Estate
London, UK
09.2006 - 05.2010
- End-to-End Agile Delivery: Managed a £2 million Scrum-based delivery of a spatial planning and risk assessment tool for offshore energy siting (stakeholders: DEFRA, DECC, CEFAS). Defined functional requirements via UML/use-case diagrams, maintained the backlog in TFS/Azure DevOps, and coordinated UAT—successfully delivered on time.
- BA Framework & Mentorship: Developed and rolled out reusable BA templates and best-practice training sessions for 20+ colleagues. Mentored a junior BA, guiding them through requirement modelling and stakeholder communication.
- Process Mapping & Change Management (ITIL v2 certified): Conducted comprehensive as-is and to-be process maps (BPMN 2.0) for the MaRS Spatial Planning Tool. Oversaw change control in line with ITIL -—ensured releases followed change approval board processes, reducing post-go-live support tickets by 40%.
- Stakeholder Communication & Governance: Presented monthly project status, risk assessments, and executive summaries to cross-sector partners, securing ongoing funding and executive sponsorship.
GIS Manager
The Crown Estate
London
11.1999 - 09.2006
- Line management of 3 GIS Analysts leading the conversion of property records from paper to digital format.
Education
MSc - Geographic Information Systems & Remote Sensing
University of Greenwich
Skills
- BA Leadership & Practice Management: Designed and embedded a BA service architecture at SEL ICB; developed standardised templates, delivered training sessions, and provided mentoring and strategic guidance to Associate Directors and junior analysts across digital delivery teams
- Business & Digital Transformation: Delivered large-scale transformation across digital education, healthcare, and public sector settings, including the launch of EAL Connect and Cell and Gene Career Converter platforms
- Strategic Planning & Decision Making: Developed digital strategies, investment appraisals, and transformation roadmaps at Enginuityto align technology with business objectives
- People, Process & Technology Alignment: Conducted organisational reviews, operating model design, and stakeholder analysis for both internal systems at Enginuity and care platforms at SEL ICB
- Cross-functional Business Analysis: Led analysis across complex environments, including the One London dashboard reviewand skills-matching tools for the life sciences sector
- Requirements Engineering & Prioritisation: Captured and prioritised functional and non-functional requirements via workshops and Agile ceremonies for projects like SEL ICB's digital transformation and vaccine workforce platforms
- Business Process Mapping & Optimisation: Applied BPMN 20 and Visio for end-to-end process modelling across sales, discovery, and delivery at Enginuity, and mapped data flows for digital health tools at SEL ICB
- Enterprise & Business Architecture: Realigned operational models and IT systems, including EPR tool integration at SEL ICBand internal platform architecture at Enginuity
- Stakeholder Management & Engagement: Led engagement with 40 healthcare professionals, and collaborated with DBT, HVMC, and Innovate UK to ensure user-centred product design and delivery
- Agile, Scrum & Waterfall Delivery: Delivered hybrid projects across both education and healthcare platforms, including sprint planning, backlog grooming, MVP scoping, and milestone tracking
- Digital Product Development: End-to-end delivery of platforms such as Cell and Gene Career Converter and other upskilling tools for vaccine and automotive sectors
- Product Backlog Creation and Management: Managed epics and user stories using TFS and Agile boards, including prioritisation during offshore energy and healthcare platform development
- User Acceptance Testing (UAT): Led UAT cycles for digital portals including EAL Connect and a spatial planning application for offshore energy, validating solutions against stakeholder needs
- Data Analysis & Visualisation: Delivered actionable insights and dashboards on workforce, compliance, and digital tool usage across South East London boroughs, using Excel and stakeholder-facing tools
- Documentation & Modelling: Produced UML diagrams, use cases, personas, and user journeys for Enginuity platforms and healthcare analytics tools
- Process Improvement: Identified and embedded measurable improvements during business change programmes at Enginuityand SEL ICB
- Tool Proficiency: Advanced user of Lucidchart, Miro, Mural, Figma, Microsoft Visio, Anaconda, Mermaid Charts, SharePoint, Teams, Excel, and PowerPoint
- Communication & Reporting: Produced high-impact reports and strategic presentations for stakeholders including DEFRA, DECC, CEFAS, and senior NHS leadership; recognised for translating complex data into actionable insights
Certification
- ISEB International Diploma in Business Analysis, Practitioner Level
- ISEB Certificate in Defining Business Systems Requirements
- ITIL v2 Foundation Certified, 2005
- SCRUM Certified Product Owner 2024
References
References available upon request.
Timeline
Business Analyst
South East London Integrated Care Board (SEL ICB)
09.2024 - 06.2025
Digital Product Owner
Enginuity (Charity)
09.2022 - 05.2024
Business Analyst
Enginuity (Charity)
09.2021 - 09.2022
Career Break
Full Time Parent
06.2015 - 09.2021
IT Project Manager / Business Analyst
The Crown Estate
11.2012 - 05.2015
Senior Business Analyst
Avanade
05.2011 - 11.2012
Global Intranet Manager
Hays
05.2010 - 05.2011
Lead Business Analyst
The Crown Estate
09.2006 - 05.2010
GIS Manager
The Crown Estate
11.1999 - 09.2006
MSc - Geographic Information Systems & Remote Sensing
University of Greenwich
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