Svetoslav Stoynov
Worcester,Worcestershire
Summary
Dedicated professional with over 7 years of experience in hospitality, automotive, and warehouse sectors. Led teams in high-pressure environments, consistently delivering exceptional customer service and maintaining operational standards. Strong communicator with a proven ability to support diverse teams and adapt to changing circumstances.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hospitality Supervisor / Team Leader
Disco Boll
Worcester, Worcestershire
01.2021 - Current
- Lead a team of 25+, overseeing shift schedules and daily operations and delegating tasks to improve efficiency.
- Led a team of 15, overseeing daily operations and delegating tasks to improve efficiency.
- Monitored staff performance, providing feedback to support team and individual goal achievement.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Resolved escalated customer complaints with diplomacy, ensuring swift and agreeable solutions
- Monitored customer feedback, implementing changes to rectify issues and bolster satisfaction levels.
- Coordinated with multiple departments to organise and oversee special events, ensuring smooth execution.
- Managed inventory, placed orders for supplies, and monitored stock levels to maintain optimal operational flow.
- Conducted regular audits of service equipment and facilities, scheduling maintenance to avoid operational disruptions.
- Ran operations successfully according to industry best practices and owner standards.
- Compiled and submitted daily and monthly reports to keep operations manager and directors informed of all operational issues.
- Kept food storage and preparation equipment in good working order to maximise safety and cost-efficiency of operations.
- Maintained extensive knowledge of food and beverage menus to efficiently answer staff and customer queries.
- Monitored alcohol consumption and kept operation in line with legal service requirements.
Garage supervisor
BS Autos Ltd
Worcester, Worcestershire
02.2019 - 01.2021
- Conducted regular inspections of workshop equipment, ensuring compliance with health and safety regulations.
- Took bookings for vehicle maintenance and repairs, phone and email, documenting bookings for scheduling.
- Managed daily operations of garage, overseeing vehicle repairs and maintenance to uphold service standards.
- Handled customer enquiries and complaints, offering prompt solutions to maintain positive relationships.
- Ordered vehicle parts and components for planned maintenance, repairs or upgrades
- Maintained smooth-running operations through staff coordination and budget control.
- Monitored inventory levels of parts and supplies, preventing stock shortages and production delays.
- Collaborated with third-party vendors to enhance customer experience.
- Negotiated with suppliers to secure high-quality parts and materials at competitive prices.
- Coordinated scheduling of vehicle repairs and services to optimise workshop efficiency and reduce waiting times.
Warehouse Operative
Various Warehouses
Worcester, Worcestershire
05.2017 - 01.2021
- Picked and packed customer orders accurately, ensuring timely fulfilment of daily productivity targets.
- Regularly exceeded performance and productivity targets through accurate, efficient picking and packing.
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
- Consistently complied with workplace health and safety measures to minimise operational risk.
- Collaborated with team members to optimise warehouse operations, enhancing overall workflow.
- Operated equipment to move heavy materials and consistently followed health and safety standards.
- Maintained cleanliness and organisation in warehouse, contributing to a safe and efficient working environment.
- Reported missing or damaged items to management, quickly resolving stock issues to maintain production line efficiency.
Education
Bachelor of Business Administration - Marketing and Management
Bath spa university
Birmingham01-2027
Certificate of Higher Education - Motor vehicle
Heart of Worcestershire College
Worcester01-2020
NVQ Level 1 - Motor vehicle
Stourbridge College
Stourbridge01-2019
Skills
- Staff supervision 45
- Team leadership
- Teamwork and staff coordination
- Food and beverage inventory
- Event coordination
- Staff training and recruitment
- Purchasing procedures
- Health & safety awareness
- Kitchen equipment maintenance
- Facilities maintenance
- Customer service excellence
- Client Relationship Management
- Time management and multitasking
- Team building
- Technical troubleshooting
- Pressure problem-solving
- Reliability and punctuality
Languages
Bulgarian
Proficient
C2
English
Proficient
C2
Certification
- Alcohol Licence
- HR training course
Hobbies and interests
- Motorcycle restoration
Timeline
Hospitality Supervisor / Team Leader
Disco Boll
01.2021 - Current
Garage supervisor
BS Autos Ltd
02.2019 - 01.2021
Warehouse Operative
Various Warehouses
05.2017 - 01.2021
Bachelor of Business Administration - Marketing and Management
Bath spa university
Certificate of Higher Education - Motor vehicle
Heart of Worcestershire College
NVQ Level 1 - Motor vehicle
Stourbridge College