SUSAN MADUKA

I am a Senior Business Analyst with over 5 years’ experience delivering high-impact solutions across software-driven, e-commerce, data-led, and financial services environments. I specialise in working with remote and distributed teams, translating complex business requirements into clear, actionable outputs that support digital transformation, operational efficiency, and product delivery.

I provide end-to-end business analysis support—covering discovery, stakeholder workshops, requirements elicitation, process design, solution evaluation, and delivery support.

With strong expertise in Agile (Scrum/Kanban) and Waterfall methodologies, I have supported end-to-end delivery across discovery, requirements definition, process modelling, user story creation, and UAT. My experience spans IT platforms, digital products, data analytics, and customer-centric solutions, enabling organisations to improve decision-making, reduce inefficiencies, and scale effectively.

My goal is to help organisations like yours deliver impactful solutions by ensuring that people, processes, data, and technology work seamlessly together.

I am available for a Business Analyst role where I can add immediate value to technology-led teams, supporting organisations that need a trusted analyst to bring structure, insight, and momentum to their initiatives.