Suzy Phelps
Tenby,Pembrokeshire
Summary
Dedicated and compassionate professional with a proven track record of supporting individuals through challenging circumstances. Fifteen years as a teacher and pastoral leader in private education, coupled with a Master's degree in Mental Health, has honed ability to understand and address complex needs. Experience extends to 4 years of managing a significant property portfolio and a recent role in debt relief, demonstrating adaptability and a strong problem-solving approach. Excels in communication and conflict management, seeking a role where expertise can be utilised to make a meaningful difference.
Overview
19
19
years of professional experience
6021
6021
years of post-secondary education
Work History
Manager and Debt Advisor
Towy Community Church
Carmarthen, Carmarthenshire
01.2025 - Current
- Manager of a debt relief charity, writing Council Tenders and other grants funding applications. Achieved £15,000 in 1 month.
- Manages a team of 15 staff and volunteers, and co-ordinates with over 50 partner agencies.
- Debt relief advisor providing financial advice, writing off debt (DRO’s), budgeting and benefits advice. Accredited partner for DAF, Fuel and Food Bank vouchers. Currently managing over £336,000 worth of debt.
- Facilitated staff training, resulting in better customer service.
- Created over 10 risk assessments and enforced safety regulations to reduce workplace accidents and increase compliance using bespoke software.
Portfolio property manager
IBL Group Ltd
Swansea, Swansea
10.2020 - 01.2025
- Managed a private portfolio worth over £1.2million.
- Maintenance, lettings and compliance manager with a portfolio of 156 units. Achieving 98% occupancy, increasing yield from £28,000p/m to £38,000 in revenue, whilst cutting maintenance costs by 28%.
- Streamlined property management processes for maximised efficiency using bespoke software.
- Maintained up-to-date knowledge of legislation affecting real estate management, mitigating legal risks.
House Parent, Assistant DSL and Teacher of Biology
Bloxham Boarding School
Bloxham, Oxfordshire
09.2019 - 09.2020
- Managed a team of 15 staff, both domestic and academic.
- Lead in conflict resolution and increasing pupil retention.
- Attended professional development sessions to stay updated with latest teaching methodologies.
House Parent, Mental Health Lead, Assistant DSL
Christ College Brecon
Brecon, Powys
09.2009 - 08.2019
- Responsible for the pastoral wellbeing of a leading independent school with over 400 pupils
- Resident houseparent managing a budget of £30,000p/a and 8 staff members.
Head of Science
Berkhamsted School
Cheltenham, Gloucestershire
09.2008 - 08.2009
- Created a new whole school science curriculum for a leading prep school.
Secondary school teacher of chemistry
Blundells School
Tiverton, Devon
09.2006 - 08.2008
- Developed and delivered detailed lesson plans for improved student understanding in Chemistry.
Education
Level 3 MaPS Debt Management
Community Money Advice
Carmarthen, CarmarthenshireLettings Agent Training
Rent Smart Wales
Swansea, City and County of SwanseaMaster of Arts - Adolescent Mental Health
University of South Wales
Pontypridd 09.2017 - 10.2019
Higher National Diploma - Sports Massage
Sports Performance Services
CardiffBachelor of Science - Environmental GeoScience
Cardiff University
Cardiff 09.2000 - 07.2004
A-Levels - Biology, Chemistry, Geology and Geography
Lewis Girls Comprehensive School
Ystrad Mynach, Caerphilly County BoroughGCSEs - Science, Maths, English, Welsh, PE, History and Geography
Lewis Girls Comprehensive School
Ystrad Mynach, Caerphilly County BoroughSkills
- Ability to empathise with clients not matter what their background
- Communication and presentation expertise
- Highly experienced trainer, coach and teacher
- Attention to detail, strong administration skills
- Experienced at working with individuals with disabilities, mental health or additional support needs
Affiliations
- Hiking
- Dystopian Literature
- TV and Film
Timeline
Manager and Debt Advisor
Towy Community Church
01.2025 - Current
Portfolio property manager
IBL Group Ltd
10.2020 - 01.2025
House Parent, Assistant DSL and Teacher of Biology
Bloxham Boarding School
09.2019 - 09.2020
Master of Arts - Adolescent Mental Health
University of South Wales
09.2017 - 10.2019
House Parent, Mental Health Lead, Assistant DSL
Christ College Brecon
09.2009 - 08.2019
Head of Science
Berkhamsted School
09.2008 - 08.2009
Secondary school teacher of chemistry
Blundells School
09.2006 - 08.2008
Bachelor of Science - Environmental GeoScience
Cardiff University
09.2000 - 07.2004
Level 3 MaPS Debt Management
Community Money Advice
Lettings Agent Training
Rent Smart Wales
Higher National Diploma - Sports Massage
Sports Performance Services
A-Levels - Biology, Chemistry, Geology and Geography
Lewis Girls Comprehensive School
GCSEs - Science, Maths, English, Welsh, PE, History and Geography
Lewis Girls Comprehensive School
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