Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic
Grace Galitsyn

Grace Galitsyn

Halesowen

Summary

I am a compassionate and resourceful individual with a proven ability to offer thoughtful, effective support to people during difficult times. In my voluntary roles, I have helped others feel heard, supported, and respected, always striving to meet their needs with empathy and care.

I have assisted in facilitating grief groups for children, supporting activities such as crafting and storytime. This experience allowed me to engage with children in a caring and supportive way, helping them process their emotions through creative outlets. As a mother myself, I have a deeper understanding of the challenges children face during tough times and am passionate about providing care that addresses the unique needs of individuals across all ages.

I am a clear communicator and a natural problem-solver, able to stay calm and focused, even when things change. Whether working independently or as part of a team, I approach everything with practicality and organisation.

I genuinely care about people and am passionate about supporting others. Whether it’s recognising when someone needs further help, keeping clear records, or being a steady, compassionate presence, I am committed to offering the best service possible.

I have always been drawn to the holistic side of wellbeing, with personal interests in mindfulness, meditation, and yoga. I believe in supporting the whole person—emotionally, physically, and spiritually—and that every individual’s journey is unique.

Overview

22
22
years of professional experience

Work History

Bereavement Support Volunteer

Mary Stevens Hospice
09.2023 - Current
  • Provide one-to-one active listening sessions to individuals experiencing grief, offering consistent emotional support with empathy, care, and respect.
  • Collaborate with fellow volunteers and staff to ensure a cohesive, supportive environment for service users.
  • Maintain accurate, confidential records of each session in line with safeguarding protocols and organisational policies.
  • Signpost clients to further support where appropriate, using sound judgement and clear communication.
  • Plan and co-facilitate bereavement group sessions, creating a safe and inclusive space for sharing and healing.
  • Adapt support to reflect each individual’s personal values, beliefs, lifestyle, and cultural background.
  • Participate in regular in-house training and ongoing professional development to strengthen practice.
  • Manage emotionally sensitive conversations with care, patience, and professionalism.
  • Build trust and rapport through genuine connection, empathy, and active listening.
  • Assist with occasional events and outreach initiatives to support the wider wellbeing service.

Manager/ Owner

Be.You Beauty
12.2018 - Current
  • Managed all aspects of running a successful beauty therapy business, including appointments, finances, client care, and marketing.
  • Built and maintained strong, long-term relationships with clients through excellent communication, trust, and a caring, personalised approach.
  • Delivered a wide range of treatments with professionalism and a focus on client wellbeing, often incorporating holistic elements aligned with mindfulness and self-care.
  • Maintained accurate records and ensured full compliance with industry standards and health and safety regulations.
  • Oversaw daily operations, ensuring smooth service delivery while managing bookings, supplies, and client communications efficiently.
  • Demonstrated strong organisational and time-management skills, balancing client appointments with business planning and development.
  • Handled budgeting, income tracking, and planning for growth with a responsible and forward-thinking mindset.
  • Acted as the main point of contact for all client needs, providing a friendly, approachable, and discreet service that made clients feel seen and valued.

Senior Beauty Therapist

45 Chad Square
10.2007 - 11.2012
  • Delivered high-quality treatments tailored to individual client needs, ensuring a consistently high standard of care and service.
  • Built strong rapport with clients by creating a warm, welcoming atmosphere and offering genuine, personalised attention.
  • Conducted detailed consultations to understand client goals and developed bespoke treatment plans accordingly.
  • Contributed to client retention and satisfaction through excellent customer service and a calming, professional approach.
  • Maintained a clean, organised, and inviting treatment space, enhancing the overall client experience.
  • Demonstrated in-depth knowledge of salon products and treatments, offering expert advice and recommendations.
  • Managed treatment room inventory, keeping track of stock, minimising waste, and ensuring supplies were always well maintained.

Beauty Therapist

Venus Beauty
08.2003 - 09.2007
  • Provided a range of beauty treatments, including facials, massages, and waxing, ensuring optimal client satisfaction and results.
  • Built a strong rapport with clients, creating a relaxed and welcoming environment through genuine conversation and relatability.
  • Supported the reception desk with appointment scheduling, phone management, and processing payments for services.
  • Participated in ongoing training to stay current with the latest industry trends, techniques, and products.
  • Assessed individual client needs and developed tailored, continuous treatment plans to address specific skin or wellness goals.
  • Retained loyal clients through personalised follow-up communications, maintaining a high level of service consistency.
  • Provided expert advice on skincare and beauty treatments, ensuring client needs were accurately assessed and addressed.

Education

Level 3 - Counselling

Halesowen College
Halesowen, United Kingdom
07-2025

Level 2 - Counselling

Halesowen College
Halesowen, United Kingdom
06.2024

Bereavement Hub Facilitation - Bereavement Services

Mary Stevens Hospice
Stourbridge, United Kingdom
11.2023

Supportive Listening - Bereavement Services

Mary Stevens Hospice
Stourbridge, United Kingdom
09.2023

NVQ Level 3 - Beauty Therapy

Kidderminster College
Kidderminster, United Kingdom
07.2003

6 G.C.S.E’s -

Thorns Community College
Stourbridge
07.2001

Skills

  • Emotional Support & Wellbeing: Compassionate, with a strong ability to empathise, provide reflective listening, and offer peer support Knowledgeable in self-care practices, emotional resilience, and the unique experiences of grief and loss Skilled in holding space for clients to express emotions safely
  • Communication & Collaboration: Friendly and approachable, with excellent communication skills A team player who provides a positive, calming presence and uses trauma-aware language to foster understanding and trust Actively listens and engages in meaningful conversations that encourage openness
  • Support & Professionalism: Experience in customer service and community support, with a strong focus on safeguarding, accurate documentation, and recognising when additional support is needed Comfortable signposting clients to appropriate services and maintaining client confidentiality
  • Organisation & Reliability: Highly organised, with strong time management and multitasking abilities Reliable and adaptable, with a keen eye for detail, and confident in following policies and procedures Demonstrates punctuality, responsibility, and a structured approach to tasks
  • Practical Skills: Proficient in computer literacy and digital tools, with strong administrative and written communication skills Experienced in note-taking and writing assignments, particularly in a counselling or support context Ability to manage electronic records and maintain confidentiality
  • Client-Centered Approach: Strong focus on treating each client as an individual, understanding their unique needs, and offering tailored support Skilled in adapting strategies and approaches to meet diverse client needs, including different cultures, beliefs, and values
  • Stress Management & Resilience: Calm under pressure, with the ability to manage high-stress situations effectively while maintaining a supportive presence Skilled in stress management techniques and helping others develop coping strategies
  • Professional Development & Learning: Committed to continuous personal and professional growth through ongoing education, workshops, and staying informed on the latest developments in mental health and wellbeing
  • Problem-Solving & Critical Thinking: Resourceful and able to think critically when faced with complex situations Skilled in identifying problems, evaluating options, and implementing appropriate solutions while remaining compassionate and client-focused

Personal Information

  • Date of Birth: 04/28/85
  • Nationality: British
  • Marital Status: Married

References

Available upon request

Timeline

Bereavement Support Volunteer

Mary Stevens Hospice
09.2023 - Current

Manager/ Owner

Be.You Beauty
12.2018 - Current

Senior Beauty Therapist

45 Chad Square
10.2007 - 11.2012

Beauty Therapist

Venus Beauty
08.2003 - 09.2007

Level 3 - Counselling

Halesowen College

Level 2 - Counselling

Halesowen College

Bereavement Hub Facilitation - Bereavement Services

Mary Stevens Hospice

Supportive Listening - Bereavement Services

Mary Stevens Hospice

NVQ Level 3 - Beauty Therapy

Kidderminster College

6 G.C.S.E’s -

Thorns Community College
Grace Galitsyn