SUZY JACKSON
Sheffield,North Yorkshire
Summary
I am an Experienced Housekeeping Manager with knack for streamlining operations and enhancing team productivity. I have transformed cleaning processes, leading to improved guest satisfaction and reduced costs. Known for fostering positive work environment, resulting in high staff retention and morale. I have 20+ years in hospitality sectors, leading teams of 30+ staff to maintain high standards of cleanliness and hygiene. Expertise in rota planning, timesheet management, stock control, and quality assurance inspections. Proven ability to delegate tasks effectively and ensure smooth operations. I have strong organizational, leadership and communication skills, coupled with solid background in team management and customer service.
Overview
8
8
years of professional experience
Work history
Housekeeping manager
Rutland Hotel
Sheffield, SouthYorkshire
2018.02 - 2022.09
- Oversee daily bedroom and public area cleaning across guest zones.
- Develop and implement cleaning schedules, using checklists to guide each shift.
- Coordinate daily schedules and workflows across teams to keep operations moving and increase productivity.
- Train housekeeping team members to deliver consistent service every day.
- Plan and implement effective cleaning schedules for all assigned areas.
- Carry out regular inspections to maintain consistent cleanliness and presentation standards.
- Work closely with maintenance and front of house management to prioritise tasks.
- Boosted guest satisfaction by responding promptly to their requests or complaints.
- Ensure compliance with health and safety procedures and hotel policy.
- Foster a positive team environment through clear communication and leadership
- Monitored team performance through regular appraisals, improving overall productivity levels.
Housekeeping Manager
Voco Sheffield by IHG
Sheffield, Sheffield
2022.10 - Current
- Implemented comprehensive checklist systems for routine tasks ensuring no task was overlooked.
- Overhauled outdated cleaning methods, leading to increased efficiency and effectiveness.
- Reinforced staff compliance with company policies through regular training programmes.
- Monitored team performance through regular appraisals, improving overall productivity levels.
- Conducted regular health and safety inspections for adherence to regulations.
- Developed housekeeping schedules, ensuring all areas were consistently clean and tidy.
- Maintained high level of guest satisfaction with attention to detail in room preparation.
- Implemented green cleaning practices, resulting in a healthier environment.
- Encouraged proactive problem-solving skills within team resulting in quicker resolution times.
- Ensured cleanliness of hotel rooms by implementing strict daily cleaning routines.
- Negotiated contracts with suppliers for better pricing on cleaning products.
- Upheld stringent hygiene standards throughout the property using rigorous sanitation procedures.
- Fostered harmonious working relationships amongst housekeeping staff enhancing teamwork efforts.
- Coordinated maintenance tasks, leading to reduced downtime of facilities.
- Generated accurate housekeeping records using Opera
- Coordinated and supervised special projects such as Deep cleans for IHG
- Scheduled staff timetables to meet business demand.
Education
NVQ Level 1,2,3 Housekeeping - Housekeeping
DoubleTree by Hilton
SheffieldNVQ Level 2 - Customer Care
Rutland Hotel
Sheffield 2019.03 -
GCSEs - Maths, English ,
King Ecgberts Secondary School Totley
SheffieldSkills
- Team leadership
- Staff training and development
- Health and safety compliance
- Customer service excellence
- Budget management
- Productivity
- Problem solving
- Communication skills
- Adherence to hotel policies
- Laundry operation
Affiliations
- Gardening and craft
Timeline
Housekeeping Manager
Voco Sheffield by IHG
2022.10 - Current
NVQ Level 2 - Customer Care
Rutland Hotel
2019.03 -
Housekeeping manager
Rutland Hotel
2018.02 - 2022.09
NVQ Level 1,2,3 Housekeeping - Housekeeping
DoubleTree by Hilton
GCSEs - Maths, English ,
King Ecgberts Secondary School Totley