Suzi Burton
Newcastle upon Tyne
Summary
A results-driven professional with expertise in project delivery and coordination, implementation and service rollout, and stakeholder engagement. Demonstrates proficiency in project planning, risk and performance monitoring, utilising AI-assisted workflows to enhance productivity. Skilled in CRM systems such as Salesforce, HubSpot, and Zoho, with a strong focus on written and verbal communication. Adept at data analysis and performance reporting to drive process improvement and continuous enhancement. Committed to leveraging skills for impactful contributions in future projects.
Overview
17
17
years of professional experience
Work history
Employer Engagement Manager
Think Employment
2025.05 - 2026.04
- Coordinate end-to-end programme delivery across digital skills bootcamps, managing timelines, action logs, reporting and issue resolution to keep delivery on track.
- Support cohorts of 50+ learners per quarter, working toward interview (M2) and job outcome (M3) targets across employer-led programmes.
- Produce performance reports using internal systems to track risks, highlight blockers and support leadership decision-making.
- Act as key link between employers, delivery partners and internal teams, maintaining clear communication and resolving delivery issues quickly.
- Improve tracking and reporting of learner progress through accurate data management and proactive corrective action.
Partnership Liaison Officer → Relationship Manager
Vita Health Group
2022.09 - 2025.05
- Managed portfolio of employer and university partners, ensuring wellbeing services were delivered effectively and contractual outcomes were met.
- Led implementation support for university wellbeing service roll-outs, including access lines, webchat and referral pathways across multiple stakeholders.
- Coordinated operational, clinical and customer teams to maintain service continuity, resolve delivery challenges and improve access to support.
- Produced reports and insights to monitor referrals, programme activity and service performance while identifying delivery risks early.
- Supported project reviews and implemented improvements to strengthen delivery, compliance and partner experience.
Project Coordinator
Learning Curve Group
2020.01 - 2022.09
- Coordinated delivery of adult skills programmes across multiple sectors, supporting learner enrolment, progression and employer engagement.
- Generated approximately £10,000 monthly revenue through employer partnerships and vocational training programme growth.
- Supported tender submissions, delivery planning and funding alignment to ensure cost-effective programme delivery.
- Used CRM and reporting systems to monitor engagement, analyse outcomes and track return on investment across delivery activity.
- Improved workflow efficiency with structured planning and coordination of tasks.
Qualified Teacher / Head of Sector
2009.09 - 2020.12
- Coordinated delivery across specialist education settings, supervising staff, allocating activity and supporting multi-agency outcomes.
- Worked with families, local authorities and multidisciplinary teams to improve EHCP outcomes and learner progression.
- Delivered calm stakeholder communication, structured planning and operational oversight within high-pressure environments.
Education
PRINCE2 Foundation & Practitioner -
Level 3 IAG - undefined
Level 3 Award in Education & Training (AET) - undefined
PGCE Education - undefined
Northumbria University
BA (Hons) History of Art - undefined
Northumbria University
Business Management - Foundation Degree
Gateshead College
Skills
- Project Delivery & Coordination
- Implementation & Service Rollout
- Stakeholder Engagement & Client Communication
- Project Planning, Risk & Performance Monitoring
- Action Trackers, Reporting & Documentation
- AI-Assisted Workflow & Productivity (ChatGPT, Claude)
- CRM Systems (Salesforce, HubSpot, Zoho)
- Written & Verbal Communication
- Data Analysis & Performance Reporting
- Process Improvement & Continuous Improvement
Timeline
Employer Engagement Manager
Think Employment
2025.05 - 2026.04
Partnership Liaison Officer → Relationship Manager
Vita Health Group
2022.09 - 2025.05
Project Coordinator
Learning Curve Group
2020.01 - 2022.09
Qualified Teacher / Head of Sector
2009.09 - 2020.12
Level 3 IAG - undefined
Level 3 Award in Education & Training (AET) - undefined
PGCE Education - undefined
Northumbria University
BA (Hons) History of Art - undefined
Northumbria University
PRINCE2 Foundation & Practitioner -
Business Management - Foundation Degree
Gateshead College