Abdoulie Bittaye
London,London
Summary
Results-oriented Operations Manager with PRINCE2 7 certification, specialising in end-to-end project delivery and resource management. Expertise in workflow planning and stakeholder engagement within fast-paced environments. Drives projects from inception to completion, ensuring effective resource allocation and service quality. Committed to health and safety compliance, supported by First Aid and SIA training.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Recruitment Manager
Irecruit Staffing Ltd
London
08.2024 - Current
- Lead a team delivering against contractual KPIs and performance targets
- Take ownership of operational delivery, ensuring continuity of service across teams
- Manage workflow planning and resource allocation to meet demand requirements
- Produce forecasts, reports, and performance data to support decision-making
- Identify risks and implement mitigation strategies to maintain delivery standards
- Conduct quality audits and implement continuous improvement actions
- Provide clear communication and direction across teams to ensure coordination
- Coach and develop staff to improve performance and capability
- Promote compliance and a safety-aware working culture
Patient Access Officer
HCA Healthcare International
London
10.2022 - 05.2024
- Managed high-volume operational processes including registration, billing, and reporting
- Coordinated with multiple stakeholders to ensure smooth service delivery
- Maintained high levels of data accuracy, compliance, and financial control
- Resolved complex operational and customer issues efficiently
- Produced reports and ensured system integrity and process consistency
Business Development Manager
APS International Ltd
Birmingham
06.2020 - 05.2022
- Delivered business growth initiatives and identified new opportunities
- Produced forecasts, performance reports, and strategic plans
- Built and maintained strong client and stakeholder relationships
- Coordinated internal activity to support service delivery and expansion
- Delivered staff training and supported development
Policy and Development Manager
African Caribbean Citizens' Forum / Leicester City Council
09.2009 - 03.2012
- Led stakeholder engagement and consultation with public sector organisations
- Produced reports, policy briefings, and strategic documentation
- Coordinated training and programme delivery activities
- Monitored and evaluated project outcomes against objectives
- Built partnerships across organisations and community groups
General Manager
Dianta Ville Hotel
Gambia
06.2007 - 12.2008
- Managed day-to-day operations, staffing, budgets, and service delivery
- Coordinated teams to ensure smooth and efficient operations
- Oversaw recruitment, training, and performance management
- Ensured compliance with operational and safety standards
Managing Director / Proprietor
Habitae International
Gambia
04.2004 - 05.2007
- Established and led business operations, focusing on strategic planning and execution to drive organisational objectives
- Coordinated business activities and drove organisational growth
- Managed finances and staff while cultivating stakeholder relationships to support business growth
- Oversaw compliance and risk management alongside operational delivery to ensure regulatory adherence and efficient processes
Education
Association of Certified Digital Accounting Professionals - Accounting
KBK Training and Recruitment
London, ENG01-2023
MBA - Partially Completed
University of Wales Trinity St David's
Swansea, SWA01-2020
Level 2 Health & Social Care - Health and Social Care
QFE
Birmingham 01-2010
Skills
- Client relationship management
- Workforce planning
- KPI & Performance Management
- Project Delivery & Coordination
- Risk identification
- Quality & Compliance Standards
- Health & Safety Awareness
- Operational forecasting
- Process improvement
- PRINCE2 Methodology
- Agile Awareness (Scrum - In Progress)
- Team Leadership & Development
Certification
- PRINCE2 7 Practitioner, Completed, 2026
- PRINCE2 7 Foundation, Completed, 2026
- Scrum Master Certification, In Progress
- First Aid Training, Completed
- SIA Security Training, Completed
Custom
Strong commercial awareness and operational insight, Experienced in compliance-driven environments, Proactive, hands-on approach with strong problem-solving ability, Able to adapt quickly to new industries, including construction environments
Languages
English
Proficient
C2
French
Intermediate
B1
Interests
- Football
- reading
- writing
- swimming
- yoga
- dancing
- walking and hiking
Accomplishments
- Built and nurtured key client relationships to grow profit by [Number]%.
- Worked directly with senior leadership to develop and administer £[number]-per year department budget.
- Increased sales by [Number]% while reducing costs by [Number]%, leading to £[Number] net profit.
Timeline
Recruitment Manager
Irecruit Staffing Ltd
08.2024 - Current
Patient Access Officer
HCA Healthcare International
10.2022 - 05.2024
Business Development Manager
APS International Ltd
06.2020 - 05.2022
Policy and Development Manager
African Caribbean Citizens' Forum / Leicester City Council
09.2009 - 03.2012
General Manager
Dianta Ville Hotel
06.2007 - 12.2008
Managing Director / Proprietor
Habitae International
04.2004 - 05.2007
Association of Certified Digital Accounting Professionals - Accounting
KBK Training and Recruitment
MBA - Partially Completed
University of Wales Trinity St David's
Level 2 Health & Social Care - Health and Social Care
QFE