SUZANNE FARRAR
Appleton,Cheshire
Summary
Accomplished administrator with 25+ years of experience working in fast-paced environments. Broad based knowledge of the IT and Gaming Industries. Very organised with high integrity. Ability to put in place and manage new processes and methods.
Overview
34
34
years of professional experience
8
8
years of post-secondary education
Work history
Sales Support to Europe
EVGA
Working from home
01.2016 - Current
- Responsible for all Amazon and channel back end administration, including rebates, promotions, bonus's, MDF and RMA allowances
- Working with Amazon's Vendor Central system, to review and analyse invoices raised and ensuring they align with the data pulled from internal systems, raising credit notes
- Raising and managing disputes for any incorrect claims
- Monitoring customer stock levels and acquiring purchase orders as necessary
- Allocation of stock within customer EU regions
- Sourcing and Interviewing new Admin/IT Support candidates
- Training and supervision of EU Sales Support Staff
- Dealing with customer queries by phone, email and skype
- Monitoring customer credit limits
- Sending statements to customers and ensuring accounts are up to date, chasing and obtaining overdue payments
- Twice weekly reporting of AR to Management and Sales Teams
Customer Service Coordinator
VIP Computers
Warrington, Cheshire
01.2011 - 01.2016
- Responsible for distributing department workload between team members
- Dealing with all customer queries by phone or email
- Order processing
- Generating daily and weekly sales, back order and error reports
- Updating Customer pricing portals
- Accounts duties including raising customer credits and correcting invoice discrepancies
- Training new starters and apprentices
- Dealing with courier and insurance claims, including chasing payment
- Ensuring customer rebates are raised and processed
- Complete weekly sales forecasts for major accounts, for example Dixons Retail and Maplin
Sales Advisor
World of Beds
Warrington, Widnes, St Helens
01.2007 - 01.2011
- Day to day management of store
- Highlighted product features and benefits in line with customer needs, securing high-value sales.
- Built rapport with new and existing customers to boost client retention.
- Negotiated best-possible prices for maximised profit levels.
- Meeting and exceeding company weekly sales targets
- Dealing with customer queries and complaints
- Cashing up end of day sales transactions
- Supervision of sales staff
Part Time Play worker/Cook (Family career break)
Stay N' Play Link Clubs
Warrington, Cheshire
01.2001 - 12.2006
- Supervision of children ages 6 months – 11 years
- Planning weekly menu
- Prepared and served daily snacks for the children, adhering to food schedules and dietary orders to maintain the highest level of safety and satisfaction.
- Engaged children in stimulating learning-based activities and games.
Warehouse Front Line Manager
Tibbett & Britten for B&Q
Runcorn, Cheshire
09.1998 - 01.2000
- Lead and motivate teams of up to 40 staff
- Ensure targets and objectives are met
- Monitoring individuals performance and accuracy
- Lead daily staff briefings
- Manage sickness, absence and holidays to budgeted levels
- Use counselling and discipline to ensure staff fulfil responsibilities.
Engineering Administrator
Tibbett & Britten for B&Q
Runcorn
01.1995 - 08.1998
- Running fleet management database for 120 vehicles
- Compiling and analysing various investigative and operational cost reports
- Assist in maintenance of 640,000 square foot site
- Secretarial work for Engineering Manager
- Generating and monitoring three weekly departmental budgets.
Direct Debit Clerk
Martin Dawes Telecommunications
Warrington
01.1994 - 12.1994
- Data entry
- Barring and unbarring cell phone services in respect of customer credit status
- Amending customer accounts.
Data Entry Clerk
Hunter Timber Merchant Importer
Warrington
01.1991 - 01.1994
Education
City & Guilds levels I & II in IT - undefined
Warrington Information Technology Centre
01.1989 - 05.1991
Nine GCSE's -
Bridgewater High School
01.1984 - 05.1989
Skills
- Customer Service
- Attention to detail
- Problem solving
- Cost cutting/recapturing funds
- Team building
- Diligence
- Time management
- Detail orientated
- Data analysis
- Communication & negotiation
- Staff training
Timeline
Sales Support to Europe
EVGA
01.2016 - Current
Customer Service Coordinator
VIP Computers
01.2011 - 01.2016
Sales Advisor
World of Beds
01.2007 - 01.2011
Part Time Play worker/Cook (Family career break)
Stay N' Play Link Clubs
01.2001 - 12.2006
Warehouse Front Line Manager
Tibbett & Britten for B&Q
09.1998 - 01.2000
Engineering Administrator
Tibbett & Britten for B&Q
01.1995 - 08.1998
Direct Debit Clerk
Martin Dawes Telecommunications
01.1994 - 12.1994
Data Entry Clerk
Hunter Timber Merchant Importer
01.1991 - 01.1994
City & Guilds levels I & II in IT - undefined
Warrington Information Technology Centre
01.1989 - 05.1991
Nine GCSE's -
Bridgewater High School
01.1984 - 05.1989
Hobbies
- Gardening
- Nature
- Walking
- Bird watching
- Cycling
- Yoga
- Cooking
- Baking
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