Suzanne Duffy
Hampshire
Summary
Compassionate and dedicated individual with ability to communicate clearly, support collaborative activities and achieve personal responsibilities. Proven organizational skills, contributing to efficient project execution and goal achievement. Flexible to adapt to change and implement new skills.
Overview
29
29
years of professional experience
1
1
Certification
Work history
Visitor Services Assistant
Natural History Museum
London
2024.12 - 2025.06
- Effectively communicated Museum's mission to visitors, increasing sales, donations and memberships.
- Increased shareable knowledge on the history of the museum and collections to enhance visitor experience.
- Till operation processing Gift Aid, contactless payments and cash sales.
- Operations Team member with walkie talkie providing meet and greet, queue management, gallery patrol and fire evacuation services, communicating between teams to ensure a safe and secure museum.
Learning Support Assistant
Hampshire County Council - The Clere School
Burghclere
2024.04 - 2024.08
- Guided students in developing effective study habits and time management skills.
- Complied with policies and procedures relating to child protection, safeguarding and security.
- Created a positive learning environment promoting inclusivity and respect amongst pupils.
- Advocated for student's needs, ensuring their voices were heard in education planning and decision making.
- Monitored social interactions and modelled positive choices to improve connections and reduce conflicts.
- Supported pupil learning in GCSE subjects.
Examinations Invigilator
Hampshire County Council - Testbourne Community School
Whitchurch, Hampshire
2021.06 - 2024.03
- Provided an equitable environment for pupils to take their GCSE exams following the regulations of the JCQ (Joint Council for Qualifications).
- Responsible in small teams or solo for communicating timing, paper designation and exam conditions.
- Troubleshooting and problem solving any anomalies or incidences with line management and staff.
- Safeguarding training and health and safety.
- Supporting pupils of various needs including SPLD.
Community Artist and Ceramic Studio Holder
Bloom Arts and Crafts
Overton, Hampshire
2019.04 - 2022.04
- Audience and visitor development.
- Design and delivery of seasonal programming.
- Social Media Marketing Facebook, Twitter and Instagram. Blog writing using Wordpress.
- Use of Adobe Indesign and Photoshop. IT using Microsoft Office 365.
- Lead Artist with local authorities providing drop in workshops and management of art trails with local arts officers bringing opportunities for new skills and interests to local communities. Evaluation. Art Fund 'Wild Spaces' Mural Artist with Whitchurch Silk Mill.
- Bringing a sense of community to locations. communicating face to face and online.
- Creation of Little Blooms Blog during COVID with activities using sustainable materials that could be found at home.
- Public and Products Liability Insurance holder and DBS.
- Achieved success as a welcoming creative based multi activity venue.
Co-Director
Envelope Architects Ltd
Whitchurch, Hampshire
2014.04 - 2019.04
- Editorial Responsibilities for blog posts, competition entries and press releases.
- Social Media monitoring, website updating. Use of Canva and Scheduling Tools.
- Analysis of online communications from global organisations campaigning for sustainability to understand the pressures on raw materials and communities that underpinned mitigation concepts for climate change in the design of seven living typologies.
Illustrator
Urban Bird Design
London
2007.04 - 2014.04
- Illustration work for exhibition and publications.
- Outreach work and residency with Leicester Print Workshop, Welbeck Estate and The Mall Gallery.
- Stockist development for hand screen printed and digitally printed goods.
- Pop Up Design Shop hosting for work by Urban Bird Design and UK designer makers.
- Online shop development. Two Agents.
- Public and Products Liability Insurance Holder and DBS.
- Achieved a trusted reputation for the care and supply of innovative, high quality works.
Deputy Head of Costume/Costume Supervisor/Costume Assistant
Royal Court Theatre/Royal Shakespeare Company/BBC
London
1998.11 - 2005.04
- Working for theatre designers from script read through to curtain up I held responsibility for sourcing costume initially with the RSC at The Barbican, then at The Royal Court Theatre.
- Communicating with production, artistic and creative teams to achieve high standards. I developed a successful freelance career that took me in to onset production for BBC Drama.
Asistant Editor - Trend Forecasting Publications
Insight Ltd
London
1996.01 - 1998.05
- Trend Research and Analysis from Europe.
- Fabric research and colour forecasting.
- Editing newsletters and reports in Quark Xpress using a graphic design style.
- Mood Board creation for a variety of in-house publications.
- Material sampling.
- Photography.
- Achieved a trusted reputation that allowed me to appear on behalf of the chief editor at a British Colour Council Meeting with my colour predictions in her absence.
Education
Post Graduate Certificate - Curation and Collections Management
Birkbeck, University of London
London, England 01/2026 -
Master of Arts - Illustration
University of the Arts London
London, EnglandPost Graduate Certificate in Education - Post Compulsory Art and Design
University of Brighton
United Kingdom 09/2003 - 07/2004
Bachelor of Arts - Multi Media Textile Design
University of Loughborough
United Kingdom 09/1991 - 07/1994
Skills
- Collaboration
- Strategy
- Adaptability
- Communication and verbal presentation skills
- Volunteer Management and Recruitment
- IT
- Events Co-ordination
- Public Access
- Distance Traveler Car Owner Relocation
- Knowledge of collections of art, ceramics and social history
- Initiative to work alone
- Time management, planning and organisation skills
- Open to learning new skills
- Creative Problem Solver
- Attention to detail
Accomplishments
Marsh Volunteer Award Winner: Butterfly Conservation 2023 and Highly Commended for Community Engagement.
Certification
RHS Certificate Level 2 in Practical Horticulture
Volunteering
- Front of House Volunteer at the William Morris Society, Kelmscott House, Hammersmith.
- Volunteer House Tour Guide, Mottisfont Abbey, National Trust, Hampshire.
- Membership Secretary and Events Co-ordinator, Butterfly Conservation,
with a range of responsibilities including recruitment and management of a small events team of volunteers and events calendar.
- Collaboration with news and printed news editors to organise print and mailing, CRM, campaign materials, Eventbrite listing and mailing; observing members subscription preferences in liaison with head office membership team.
- Supporting wider branch activities such as Youth Rangers and the Landscape Conservation Officer, appearing at events on her behalf such as with Landscape Partnerships and Schools.
- Communication with membership to generate news stories and take effective and cohesive strategies to reflect the charity's campaigns.
Timeline
Visitor Services Assistant
Natural History Museum
2024.12 - 2025.06
Learning Support Assistant
Hampshire County Council - The Clere School
2024.04 - 2024.08
Examinations Invigilator
Hampshire County Council - Testbourne Community School
2021.06 - 2024.03
Community Artist and Ceramic Studio Holder
Bloom Arts and Crafts
2019.04 - 2022.04
Co-Director
Envelope Architects Ltd
2014.04 - 2019.04
Illustrator
Urban Bird Design
2007.04 - 2014.04
Deputy Head of Costume/Costume Supervisor/Costume Assistant
Royal Court Theatre/Royal Shakespeare Company/BBC
1998.11 - 2005.04
Asistant Editor - Trend Forecasting Publications
Insight Ltd
1996.01 - 1998.05
Post Graduate Certificate - Curation and Collections Management
Birkbeck, University of London
01/2026 -
Master of Arts - Illustration
University of the Arts London
Post Graduate Certificate in Education - Post Compulsory Art and Design
University of Brighton
09/2003 - 07/2004
Bachelor of Arts - Multi Media Textile Design
University of Loughborough
09/1991 - 07/1994