Madison Storey
Royston,Hertford
Summary
Motivated and ambitious individual with expertise in customer service, health and safety adherence, and food safety awareness. Demonstrates exceptional time-management, multitasking, and prioritisation skills while maintaining resilience under pressure. Hardworking, positive attitude and commitment to delivering high-quality results in fast-paced environments.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Visitor Services Assistant
Shepreth Wildlife Park
Shepreth, Cambridgeshire
10.2022 - Current
- Took on additional tasks on manager's request.
- Provided customer service, delivering high levels of satisfaction.
- Proved leadership and performed management support tasks.
- Greeted customers upon entry and assisted with product and service enquires.
- Helped with preparing, cooking and serving meals and drinks.
- Assisted with preparation of meal ingredients by washing and chopping food.
- Rotated stock to uphold food safety standards in line with first-in-first-out processes.
- Maintained efficiencies during peak hours by preparing food items in advance.
- Cooperated well with kitchen teams, improving workflow and raising working standards.
- Upheld the freshness of ingredients through appropriate storage methods.
- Kept kitchen areas clean, orderly and well-stocked for smooth service.
- Cleaned food preparation and storage areas.
- Completed kitchen cleaning close down duties at end of day, readying areas for next shift.
- Observed health and hygiene standards to minimise food contamination.
- Cleaned and organised kitchen workstations to maintain smooth operations and minimise delays.
- Greeted each customer warmly, creating a friendly environment.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Processed payments swiftly for improved customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Handled cash register efficiently, ensuring accurate transactions.
- Sold items by engaging customers, demonstrating products and answering questions.
- Cleaned and maintained shop floor to improve presentation and customer experience.
- Delivered genuine, tailored and delightful service.
Education
A-Levels - Criminology, Photography, Fine Art
Long Road Sixth Form College
Cambridge, Cambridgeshire 09.2022 - 05.2024
GCSEs -
Melbourn Village College
Melbourn, Cambridgeshire 09.2017 - 06.2022
Skills
- Customer Service
- Health and safety adherence
- Food and Safety awareness
- Time-management
- Multitasking and prioritisation
- Resilience under pressure
- Positive attitude
Timeline
Visitor Services Assistant
Shepreth Wildlife Park
10.2022 - Current
A-Levels - Criminology, Photography, Fine Art
Long Road Sixth Form College
09.2022 - 05.2024
GCSEs -
Melbourn Village College
09.2017 - 06.2022
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