Hi, I’m
Sutharsika Sivanesalingam
Luton
Summary
Accomplished Customer Service Representative of 5 years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty.
Overview
5
years of professional experience
5
years of post-secondary education
Work history
Enterprise-Flex-e-RentLuton
Customer service representative
2022.06 - Current (4 education.years_Label)
Job overview
- Joining enterprise has taught me to be very motivated with my job, it has elevated my IT skills, am a master when it comes to using Excel
- I have learned to bill accounts and create the invoice for the accounts
- Have learnt about renting vehicle and making profit using the profit margin and goal.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
J sainsburysDunstable
Sales assistant
2019.07 - 2024.04 (4 education.years_Label & 9 education.months_Label)
Job overview
- Retail is a customer friendly job that requires excellent customer service skills which I have developed
- I know my way through customer aswell as can tell what they want
- Retail taught me customer is everything aswell as working in a fast paced environment is essential
- I have gained many skills from this job such as listening, teamwork and understanding.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
Luton sixth form collegeLuton
Academic Improvement Mentor
2020.10 - 2021.07 (9 education.months_Label)
Job overview
- I helped A-Level STEM students into achieving their grades in order for them to peruse their dreams
- I have developed many skills from this job including communication
- Presenting, confidence IT skills and more
- I was the team leader for my group making sure each struggling student had a mentor and was improving their grade.
- Selected curricula based on students' interests, aptitude and ability.
- Advised, criticised and encouraged students to develop abilities.
Education
Luton sixth form collegeLuton
A-Levels from Mathematics
2018.09 - 2020.06 (1 education.year_Label & 9 education.months_Label)
Luton sixth form CollegeLuton
A-Levels from Chemistry
2018.09 - 2020.06 (1 education.year_Label & 9 education.months_Label)
Luton sixth form collegeLuton
A-Levels from Biology
2018.09 - 2020.06 (1 education.year_Label & 9 education.months_Label)
Skills
- Exceptional communication
- Brand awareness and representation
- Lead management
- Problem solver
- Microsoft Office Suite
- Invoicing and receipts
- Microsoft Office
- Customer sales support
Additional Information
Highly-motivated in becoming successful and working together as a team bringing the best of the company. I am eager to learn and put my skills to the test. Have learned allot in the past few years and excited for new opportunities.
Languages
German
Upper intermediate
Tamil
Upper intermediate
Affiliations
- Swimming
- Travelling
Personal Information
- Place of birth: Germany
- Gender: Female
- Nationality: German
- Marital status: Unmarried
Timeline
Customer service representative
Enterprise-Flex-e-Rent
2022.06 - Current (4 education.years_Label)
Academic Improvement Mentor
Luton sixth form college
2020.10 - 2021.07 (9 education.months_Label)
Sales assistant
J sainsburys
2019.07 - 2024.04 (4 education.years_Label & 9 education.months_Label)
Luton sixth form college
A-Levels from Mathematics
2018.09 - 2020.06 (1 education.year_Label & 9 education.months_Label)
Luton sixth form College
A-Levels from Chemistry
2018.09 - 2020.06 (1 education.year_Label & 9 education.months_Label)
Luton sixth form college
A-Levels from Biology
2018.09 - 2020.06 (1 education.year_Label & 9 education.months_Label)