Mrinmoy Roy Chowdhury

Oversaw jobs and responsibilities, ensuring seamless workflow and adherence to quality standards.

• Addressed customer service enquires quickly and accurately.
• Assisted customers with product-related questions, feedback and complaints.
• Maximised customer satisfaction by resolving service issues promptly.
• Built rapport with customers through courteous and professional communications.
• Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
• Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
• Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
• Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
• Processed and issued product orders and service upgrades for customers.
• Developed customer service guidelines and procedures, standardising response times and quality of service across the team.
• Monitored customer surveys and feedback to develop corrective actions for service-related issues.
• Tailored communication style to suit diverse customer demographics, ensuring clarity and positive rapport.
• Collaborated with the sales team to identify and target customer needs, driving sales through informed recommendations.
• Remained calm under pressure to handle customer complaints and solve problems.
• Received calls and redirected individuals to relevant departments for smooth customer care.

• Monitored team performance, identifying areas for improvement and implementing corrective actions.
• Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
• Monitored staff performance and developed improvement plans.
• Resolved complex customer enquiries, disputes and complaints.
• Evaluated team performance and provided constructive feedback to improve daily goal achievement.
• Delivered quality service with friendly and professional demeanour.
• Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
• Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
• Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
• Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
• Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
• Trained and supervised team to deliver on store sales targets.
• Facilitated regular team meetings to discuss progress, obstacles, and brainstorm solutions.
• Resolved conflicts within the team amicably, maintaining harmony and collaboration.
• Completed audits and risk assessments to achieve regulatory compliance.
• Tactfully handled complaints from staff, management and clients using excellent problem-solving and dispute resolution skills.
• Adapted quickly to changing business priorities, demonstrating agility and leadership.
• Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
• Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
• Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
• Coordinated strategic plans for administrative services management and optimisation to best use available resources.
• Supervised supply purchases, management and tracking in line with budgetary requirements.
• Modelled business processes to identify strengths, weaknesses and opportunities for improvement.
• Negotiated with suppliers and vendors to secure advantageous terms and cost savings.
• Set up business contracts, obtained signatures and processed paperwork.
• Set accurate budgets based on historical data and forecasted trends to keep operations financially sound.