Sushmethaa Dhanaraj
London,United Kingdom
Summary
APM-registered PMO professional with an MSc in Project Management and 2+ years' experience in project governance, RAID management, and KPI reporting. Skilled in Power BI, Jira, ServiceNow, and Advanced Excel, with strong analytical, stakeholder engagement, and process improvement capabilities across Agile and Waterfall environments. Brings disciplined delivery, data-driven insight, and a continuous improvement mindset to support high-performing project and PMO teams.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Project & Operations Coordinator
Entain
London, UK
2025.05 - 2026.06
- Maintain RAID and change logs for the operations workstream in a UKGC-regulated environment, tracking mitigations, escalations, and audit-ready governance evidence
- Build Power BI dashboards and MI reports for senior leadership across Compliance, Risk, IT, Marketing, and Customer Operations, supporting governance reviews and decision-making.
- Resolve 40+ ServiceNow tickets daily at 95–98% SLA, applying root-cause analysis to identify process gaps and drive continuous improvement.
- Coordinate 4+ cross-functional workstreams and 100+ daily stakeholder interactions; contribute to RFIs, RFPs, and business case documentation under tight deadlines.
Process Associate (Operations & Business Support)
Hewlett Packard Enterprise
Chennai, India
2023.07 - 2024.11
- Sustained 98% SLA compliance across order-to-cash operations through performance monitoring, root-cause analysis, and corrective action — reducing rework and improving first-time-right delivery.
- Managed 100+ customer accounts in Salesforce (SFDC) and SAP S/4HANA, supporting the full order-to-cash lifecycle: quotations, contracts, renewals, PO tracking, and invoice resolution.
- Generated 20+ weekly quotations via Hybris with strict adherence to pricing controls and internal governance; partnered with sales, finance, and delivery teams to document process flows and drive continuous improvement.
- Recognised as 'Best Employee of the Month' (March 2024) for exceptional performance, stakeholder management, and quality delivery.
Human Resources Intern
Apollo Specialty Hospital
Chennai, India
2023.01 - 2023.06
- Prepared HR performance, turnover, and recruitment KPI reports for senior management; maintained recruitment databases and dashboards, improving reporting accuracy and data traceability.
- Coordinated end-to-end recruitment for 20+ new hires across 15+ candidate screenings, managing onboarding documentation and audit compliance.
Education
MSc - Project Management
London Metropolitan University
London, UK 2025.01 - 2026.05
Bachelor of Commerce - Corporate Secretaryship
Ethiraj College for Women
Chennai, India 2020.06 - 2023.04
Skills
- Project & PMO Delivery: Project Governance, RAID Logs, Risk & Issue Management, Status Reporting, Milestone Tracking, Benefits Realisation, Continuous Improvement
- Business Analysis & Reporting: Requirements Gathering, Gap Analysis, Process Mapping (As-Is / To-Be), KPI Tracking, MI & Dashboard Reporting, Audit & Compliance
- Methodologies: Agile, Scrum, Waterfall, Lean Process Improvement, PRINCE2 Foundation (in progress)
- Tools & Technology: Power BI, ServiceNow, Jira, Primavera P6, SAP S/4HANA, Salesforce, Advanced Excel (Macros, VBA, Pivot Tables), SharePoint, MS Teams
Certification
- APM Registered Member — Association for Project Management
- PRINCE2 Foundation — Self-study (in progress)
- APM Project Management Qualification (PMQ) — In progress, 2026
- Microsoft Certified: Power BI Data Analyst Associate (PL-300) — In progress, 2026
CORE COMPETENCIES
- Leadership — Elected Department President; led student initiatives and cross-departmental coordination at undergraduate level.
- Cross-Functional Collaboration — Liaised with Compliance, Risk, IT, Marketing, Customer Operations, Finance, and Sales teams to deliver governance, reporting, and process improvements.
- Attention to Detail — Maintain RAID logs, governance documentation, KPI dashboards, and audit-ready reports with accuracy, compliance, and reporting integrity.
- Stakeholder Communication — Translate complex data into Power BI dashboards, governance packs, and MI reports that support decision-making and project delivery.
Timeline
Project & Operations Coordinator
Entain
2025.05 - 2026.06
MSc - Project Management
London Metropolitan University
2025.01 - 2026.05
Process Associate (Operations & Business Support)
Hewlett Packard Enterprise
2023.07 - 2024.11
Human Resources Intern
Apollo Specialty Hospital
2023.01 - 2023.06
Bachelor of Commerce - Corporate Secretaryship
Ethiraj College for Women
2020.06 - 2023.04