Susana Costa
Swindon,Wilthire
Summary
I am a reliable and responsible professional with extensive experience providing accurate packing and picking in a fast-paced environments. Self-motivated, efficient and dedicated I am always eager to contribute to team success through hard work, attention to detail and superior work ethic.
Overview
15
15
years of professional experience
1
1
Certification
Work history
Warehouse Operative/ Trainer
Amazon
Swindon, Wiltshire
2022.06 - 2023.07
- Accurately picked and packed high-volume orders consistently exceeding warehouse performance targets.
- Performed daily inventories control and quality assurance (ICQA) using a hand scanner.
- Delivered Instructor training, observation and coaching to the EU standard
- Kept clean working area, reporting any issues to management.
Printer Operator
Callaway Golf Europe
Swindon, Wilshire
2022.01 - 2022.06
- Created prints to client specifications and within deadlines.
- Packed standardised boxes containing specific quantities.
- Followed Health and Safety procedures in handling etching chemicals.
- Maintained clean, tidy working environments, upholding warehouse hygiene and safety standards.
General Associate
Honda of the United Kingdom Manufacturing
Swindon
2015.10 - 2021.07
- Worked part of fast-paced production line, continually achieving targets.
- Met deadlines and targets for assembly work in busy production environment.
- Rejected faulty assemblies and components to maintain quality.
- Applied health and safety standards in hazardous environments.
Warehouse Operative
Robison Webster Holdings
Swindon
2015.06 - 2021.10
- Accurately and efficiently collected items from various warehouse locations carrying out fast-paced picking in line with the daily targets.
- Packed and labelled a variety of products to be despatched effectively and efficiently.
- Checked thoroughly the items collected to ensure the quality, quantity, size, and colour minimizing errors and customers complains
- Maintained high levels of cleanliness in working areas, in line with health and safety regulations.
Sales Assistant
Nos Telecommunications
Portugal
2010.10 - 2015.04
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Assisted customers by receiving and processing exchanges and returns.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Sales Assistant
Somitel Telecommunications
Portugal
2009.10 - 2010.10
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Received and processed product returns and provided technical assistance
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Managed efficient till operations, including scanning items, processing payments and issuing receipts.
Warehouse Operative
Elis
Portugal
2008.09 - 2009.09
- Accurately picked high-volume orders in fast-paced environments.
- Efficiently sorted and packed the items received meeting the daily targets.
- Provided accurate records of the stock providing daily inventories to management.
- Cleaned and tidied work areas to meet inspection requirements.
Education
A-Levels - Humanities
06.1999
English
English Translation Techniques
History
Sociology
Skills
- Fast-paced picking and packing
- Assembly and production
- Quality Control
- Active selling
- Customer service oriented
- Teamwork
- Target driven
- Detail-oriented
- Well organised
- Willingness to learn
Additional Information
Associate Safety Awareness Training; Basic Philosophy; Code of Conduct Training; Emergency and Temporary Stops; Energy Management Training; Fire Safety and Evacuation; GA Quality Awareness; HUM Waste Management Training; Manual Handling Training; PPE Protecting Yourself; Safe Ladder Use; Working at Height.
Skills Training - Honda of the UK
Communication Skills; Confidence and Assertiveness; Dealing with Challenging People; Developing Personal Resilience; Effective Coaching Skills; Harassment and Victimisation; Introduction to Managing Change; Managing Meetings; Presentation Techniques; Preventing Bullying at Work; Time Management
Languages
Portuguese
Native language
Spanish
Intermediate
B1
English
Upper intermediate
B2
Certification
- Customer Service Training Course (50 hours), Significado, Portugal - 2009
- English Language and Customer Service training course (100 hours), Significado, Portugal - 2009
- Spanish Language Conversation Training Course (100 hours), Significado, Portugal - 2009
Interests
- World Politics and Human Rights
- History
- Music
- Sports
Timeline
Warehouse Operative/ Trainer - Amazon
2022.06 - 2023.07
Printer Operator - Callaway Golf Europe
2022.01 - 2022.06
General Associate - Honda of the United Kingdom Manufacturing
2015.10 - 2021.07
Warehouse Operative - Robison Webster Holdings
2015.06 - 2021.10
Sales Assistant - Nos Telecommunications
2010.10 - 2015.04
Sales Assistant - Somitel Telecommunications
2009.10 - 2010.10
Warehouse Operative - Elis
2008.09 - 2009.09
Alcacer Do Sal College - A-Levels, Humanities