Susan Townsend

• I am retiring from the Metropolitan Police after 20 years service. I worked initially as a Traffic Police Community Officer in Central London issuing red route penalty tickets and day to day patrolling in Central London. I then became Station Officer at Hornsey Police Station dealing with crime reports and answering the phone. Booking people who needed to sign the bail book. Reporting lost property and any other queries that arose. In January 2012, I became a Police Officer and worked initially on a Safer Neighbourhood Team and then on a response team and then finishing off in the Crime Reporting Department where I am retiring.

Worked alongside the Manger and in her absence I would manage the store.

I would sort out the stock taking each week and completing spreadsheets on the takings from the store on a weekly basis.

Experience on the till selling products and displaying products on the shop floor.

Training new members of staff and sending their work returns and shifts to head office.

• Used safe work practices to prevent accidents or injuries in the salon.
• Advised customers on home care routines for sustained results post-treatments.
• Completed training in holistic therapy massage and NVQ 2 in Beauty Therapy.
• Services I covered in the shop was Massage, waxing, manicure and pedicures, facials and eye lash and brow tinting

• Scheduled appointments for executive management team.
• Handled customer inquiries effectively; increased customer satisfaction rates.
• Facilitated efficient communication by managing correspondence via post and email.
• Organised business travel arrangements, ensuring smooth operations for all staff involved.
• Prioritised workload to meet tight deadlines.
• Liaised with other departments to ensure smooth inter-departmental communications.
• Utilised Microsoft Office Suite skills to create crisp presentations and detailed spreadsheets.
• Followed written and verbal procedures, completing tasks with accuracy and efficiency.

• Performed data entry tasks; ensured accurate record keeping within the company database.
• Scheduled appointments for meetings for my two managers in the Missile Department.
• Types reports, letters and documents.
• Typed reports and letters from audio tapes.
• Answered the phone for my two managers.