Summary
Overview
Work History
Education
Skills
Certification
Interests
Accomplishments
Timeline
Generic
Susan Hill

Susan Hill

MONMOUTH,Monmouthshire

Summary

Experienced Reablement Support Worker with a robust background in client assessment, case management, and risk assessment. Demonstrates expertise in medication administration and personal hygiene support, fostering independence and enhancing quality of life for clients. Proven track record in building strong client relationships through compassionate communication and a patient-centred care approach. Skilled in adaptive problem solving, effective communication, and multi-agency collaboration to deliver comprehensive care solutions. Committed to maintaining high standards of health and safety compliance while supporting clients' mental health and wellbeing. Career goal: to continue advancing in the field of social care, leveraging skills in dementia care and mental health support planning to improve client outcomes. Dedicated Reablement Support Worker with strengths in client assessment and case management. Utilises positive coping strategies to empower clients and enhance their independence. Collaborates with multidisciplinary teams to develop tailored care plans that promote wellbeing and safety. Compassionate support professional skilled in delivering personal care and emotional support. Builds trusting relationships with clients, fostering a sense of security and comfort. Advocates for client needs, ensuring access to additional resources and services to improve quality of life. Experienced professional demonstrating strengths in risk assessment and client-centred care. Adapts strategies to meet diverse needs, promoting autonomy and mental health. Committed to maintaining high standards of care and safety, ensuring compliance with regulatory requirements. Knowledgeable counselling professional brings history of client advocacy, referral coordination and community outreach. Dedicated to serving specific populations with critical social, mental health and medical needs. Accomplished in helping clients with supportive advice and therapy. Compassionate Reablement Support Worker with deep understanding of supporting individuals in regaining independence. Strong interpersonal skills and knack for creating tailored care plans that meet unique needs. Proven ability to foster positive relationships and collaborate with healthcare teams. Focused on enhancing quality of life and promoting self-sufficiency for every client. Compassionate professional supporting individuals to regain independence through personalised care plans. Expertise in assisting with daily living activities, medication management, and mobility exercises. Strong communication skills and patient-centred approach, ensuring comfort and dignity. Compassionate and reliable professional with knack for building strong relationships and providing emotional support. Skilled in active listening, problem-solving, and teamwork, ensuring clients receive personalised care. Eager to bring positive attitude and genuine commitment to enhancing clients' well-being. Experienced in providing compassionate support to individuals to regain independence. Skilled at developing personalised care plans and fostering positive environment. Committed to enhancing quality of life through empathetic and respectful engagement. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Responsible [Job Title], passionate about delivering outstanding quality and service. Offering [Number] years of experience in industry with history of recognition for performance. Dedicated [Job Title] with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals. Adaptable [Job Title] with extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality. Motivated [Job Title] with [Number] years of progressive experience. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time and under budget. Expert [Job Title] bringing [Number] years of expertise in [Industry]. Effectively manages assignments and team members. Dedicated to self-development to provide expectation-exceeding service. [Area of certification]-certified [Job Title] with vast experience in effective and efficient operations. Displays outstanding knowledge and practical expertise to provide exceptional all-round service.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Reablement Support Worker

Monmouthshire County Council
MONMOUTH, Monmouthshire
11.2019 - Current
  • Presented clients with alternative approaches to resolving identified problems using positive coping skills and methods.
  • Conducted individual and family interviews to assess situations and determine situations required.
  • Referred clients to various community resources for additional support with housing, transport or childcare.
  • Organised assistance through direct or outside referrals to help clients through ongoing or crisis situations.
  • Maintained thorough case history records and wrote detailed reports outlining observations, diagnoses and treatment plans.
  • Partnered with social service agencies and healthcare providers on individual client plans.
  • Evaluated patient behaviour, moods and other responses to determine correct diagnosis and devise treatment plans.
  • Developed prevention and intervention programmes with community-specific approach.
  • Directed emergency response in crisis situations to diffuse tensions and prevent violence.
  • Utilised cognitive behavioural, motivational enhancement and structural family therapy based on individual treatment needs.
  • Conducted risk assessments in client homes to identify potential hazards and recommended safety improvements.
  • Supported clients with personal hygiene tasks, maintaining dignity and promoting self-care skills.
  • Managed detailed records of client care, interventions, and progress, ensuring compliance with regulatory standards.
  • Utilised assistive technology and adaptive equipment effectively, enhancing client independence and daily functionality.
  • Assisted clients with daily living activities, promoting independence and enhancing quality of life.
  • Evaluated client satisfaction regularly, implementing feedback to continually improve service quality and effectiveness.
  • Coordinated with social services and community resources to access additional support for clients.
  • Organised transport for clients to attend medical appointments, supporting access to essential healthcare services.
  • Implemented strategies to encourage client participation in social activities, reducing isolation and improving mental health.
  • Navigated challenging behaviour and complex situations with empathy and professionalism, maintaining a safe environment.
  • Monitored client progress and provided feedback to families and healthcare teams for informed decision-making.
  • Provided emotional support and companionship, fostering a positive and supportive environment for clients.
  • Collaborated with occupational therapists to modify homes for better accessibility and safety for clients.
  • Administered medication as prescribed, adhering to strict safety protocols to safeguard client health.
  • Facilitated physical therapy exercises and mobility training to support client rehabilitation and recovery.

carer /Supervior

county home care /Radis
Cwmbran, Torfaen
12.1999 - 11.2019
  • Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
  • Documented care provided, ensuring accurate and up-to-date records were kept.
  • Assisted patients with daily personal care tasks, including bathing, dressing, and grooming to promote comfort and hygiene.
  • Assisted with daily living activities, promoting independence amongst elderly clients.
  • Provided emotional support to patients and families, offering reassurance and empathy during challenging times.
  • Provided emotional support and companionship, building trusting relationships.
  • Aided in bathing, dressing and general mobility.
  • Worked with compassion, kindness and care to deliver exceptional patient-centred clinical services.
  • Monitored patient behaviour closely to determine health changes, reporting concerns immediately.
  • Assisted service users with personal care-related activities maintaining dignity and respect.
  • Maintained a clean and safe environment, conducting regular checks and cleaning routines in patient areas.
  • Assisted in walking, talking and movement activities for rehabilitation purposes.
  • Worked closely with other care professionals to ensure patients received a high-quality care service.
  • Supported patients with day-to-day wellbeing, including washing, dressing, feeding and medication administration.
  • Engaged in respectful communication, respecting the dignity of those in care.
  • Managed challenging behaviour sensitively, adopting a person-centred approach.
  • Helped patients with tasks when required, such as walking, toileting and washing.
  • Helped patients improve mental wellbeing by providing a helpful and happy service throughout care.
  • Maintained excellent patient relationships by going the extra mile to attend to their needs and provide ongoing support.
  • Helped service users with cooking, cleaning, shopping and other domestic duties, promoting independence.
  • Stayed in line with health and safety regulations by wearing PPE throughout patient examinations, such as gloves, aprons and face masks.
  • Maintained customer confidentiality at all times.
  • Responded promptly to patient alarms and calls for assistance, providing immediate support or escalation as necessary.
  • Reviewed individualised care plans, making changes based on progress and required improvements.
  • Maintained clean and hygienic living environments, ensuring comfort and safety.
  • Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
  • Participated in training sessions, continuously improving care techniques and knowledge.
  • Supported residents with mobility issues, using equipment safely to aid movement.
  • Prepared and served nutritious meals, catering to diverse dietary requirements.
  • Collaborated with multidisciplinary teams, sharing patient observations and updates to inform care plans.
  • Assisted patients in the basic hygiene requirements, including bathing, washing and dressing.
  • Monitored and recorded vital signs, contributing to health assessments and care plans.
  • Assisted patients with basic hygiene activities when required, such as washing and bathing.
  • Changed bed linen and washed patient clothes regularly, maintaining proper hygiene standards.
  • Positioned and transported patients in wheelchairs or on movable beds.
  • Documented care plans, hospital actions and patient activities in line with best practices.
  • Supported patient wellbeing by planning and participating in daily activities and exercise.
  • Managed patient documentation, accurately updating records and reports to ensure continuity of care.
  • Administered medication to patients when requested by senior staff or doctors.
  • Provided personalised care and support to residents, enhancing their quality of life.
  • Implemented infection control measures, using appropriate PPE and sanitation practices to protect patients and staff.
  • Provided care to patients following detailed care and rehabilitation plans.
  • Assisted in the administration of various medications and taking samples from patients when required.
  • Built positive relationships with patients through empathetic communication and attentive clinical care.
  • Offered guidance on personal hygiene practices, promoting self-care skills.
  • Engaged patients in therapeutic activities, promoting mental stimulation and social interaction for well-being.
  • Delivered compassionate end-of-life care, ensuring comfort and dignity for patients in their final stages.
  • Responded promptly to emergencies, applying first aid and alerting medical staff.
  • Remained calm and effective under pressure to maintain high care standards against performance targets.
  • Administered medication under supervision, adhering to strict healthcare guidelines.
  • Discussed future care with patients and families, demonstrating emotional resilience, active listening and compassion.
  • Administered medication under supervision, following strict protocols to maintain patient safety and well-being.
  • Monitored patient progress, identifying and proactively addressing obstacles hindering recovery.
  • Delivered dedicated care to improve the physical and mental wellbeing of patients in line with personalised health programmes.
  • Guaranteed that service users' confidentiality was maintained and respected.
  • Reduced patient anxiety by clearly and calmly explaining clinical processes and procedures.
  • Ensured medical equipment stayed safe by thoroughly and adequately disinfecting equipment before use.
  • Kept patients, carers and families updated on health conditions through regular communications.
  • Charted patient information related to vital signs, pain management and daily inputs and outputs.
  • Supported senior health professionals in implementing effective care programmes for optimised patient recovery.
  • Trained new staff on healthcare support protocols, enhancing team skills and ensuring quality care delivery.
  • Prepared and served nutritional meals, adhering to dietary requirements and preferences to support health outcomes.
  • Conducted patient assessments to determine and evaluate patient health, reporting concerns to doctors promptly.
  • Collaborated with healthcare professionals to deliver integrated care services.
  • Supported patients with cognitive impairments, implementing strategies to aid memory and daily functioning.
  • Maintained safe, secure clinical environments for optimal patient wellbeing and department compliance.
  • Disposed of hazardous and chemical waste into correct disposal systems, following company regulations.
  • Cleaned rooms and sanitised kitchen workspaces.
  • Dedicated time to continued professional development, ensuring ongoing growth in clinical care delivery.
  • Conducted risk assessments to identify potential hazards within the care setting.
  • Organised and distributed medications to patients in accordance with physician instructions to ensure proper treatment.
  • Facilitated communication between patients and healthcare professionals, acting as an advocate for patient needs.
  • Conducted risk assessments in patient environments, identifying and mitigating hazards to prevent accidents.
  • Obtained current medical information, weight, height and vital signs to aid care planning.
  • Assisted in the implementation of care plans, tailored to individual needs.
  • Liaised extensively with families, friends and external agencies to ensure service provided met individual needs.
  • Maintained detailed and accurate documentation on daily record sheets on each visit.
  • Assessed patient comfort levels regularly, adjusting care approaches to maximise relief and satisfaction.
  • Carried out thorough decontamination of clinical equipment for faultless cleanliness and safety standards.
  • Coordinated with family members, providing updates and involving them in care decisions.
  • Monitored supply usage and reported low-stock items to proactively replenish inventory.
  • Provided comprehensive personal care, offering ADL and mobility assistance to support comfort and dignity.
  • Managed the counting and ordering of establishment supplies, including medication, food and bedding.
  • Adapted assistance provided to service users to meet home and community requirements.
  • Advocated for residents' rights and wellbeing, ensuring their voices were heard.
  • Guided families through healthcare systems and processes, offering advice and information to ease navigation.
  • Ensured patients felt comfortable, safe and content by carrying out [Timeframe] check-ins.
  • Delivered proven preventive care practices through patient education and information.
  • Enabled service users to develop, establish and maintain personal relationships and social networks with planned excursions and events.

Care Assistant

Gibraltar house
MONMOUTH, Monmouthshire
04.1992 - 12.1999
  • Assisted with daily living activities, promoting independence amongst elderly clients.
  • Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
  • Maintained clean and hygienic living environments, ensuring comfort and safety.
  • Delivered emotional support and companionship, fostering trust and enhancing residents' mental wellbeing.
  • Supported residents with mobility issues, using equipment safely to aid movement.
  • Documented care provided, ensuring accurate and up-to-date records were kept.
  • Provided personalised care and support to residents, enhancing their quality of life.
  • Participated in training sessions, continuously improving care techniques and knowledge.
  • Prepared and served nutritious meals, catering to diverse dietary requirements.
  • Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
  • Managed challenging behaviour sensitively, adopting a person-centred approach.
  • Offered guidance on personal hygiene practices, promoting self-care skills.
  • Coordinated with family members, providing updates and involving them in care decisions.
  • Facilitated social activities, encouraging interaction and community within the care home.
  • Administered medication under supervision, adhering to strict healthcare guidelines.
  • Interpreted and adhered to care plans, seeking clarification from senior providers to maintain quality care.
  • Monitored and recorded vital signs, contributing to health assessments and care plans.
  • Responded promptly to emergencies, applying first aid and alerting medical staff.
  • Documented care plans, hospital actions and patient activities in line with best practices.
  • Obtained current medical information, weight, height and vital signs to aid care planning.
  • Provided comprehensive personal care, offering ADL and mobility assistance to support comfort and dignity.
  • Collaborated with healthcare professionals to deliver integrated care services.
  • Championed residents' rights and wellbeing, actively ensuring their voices were heard in care decisions.
  • Reduced patient anxiety by clearly and calmly explaining clinical processes and procedures.
  • Monitored patient progress, identifying and proactively addressing obstacles hindering recovery.
  • Charted patient information related to vital signs, pain management and daily inputs and outputs.
  • Kept spaces clean and organised, handling linens, clothes washing and basic housekeeping.
  • Supported client mental health with reading, games and activities.
  • Supported high-care clients during mealtimes by offering feeding assistance.
  • Administered medications to clients unable to self-administer.
  • Completed activities of daily living for clients unable to manage personal hygiene.
  • Communicated key changes in client conditions and behaviours to supervisors, ensuring timely interventions and continuity of care.
  • Aided clients with morning and evening routines to help establish independence and autonomy.
  • Coordinated regular exercise for clients to support health and wellness goals.
  • Trained and mentored new, junior and relief carers to maintain continuity of care.
  • Documented care activities, changes in condition and responses to treatment using [Software].

Education

NVQ Level 3 - caring

CCETSW
Monmouth, MON
01-2000

NVQ Level 2 - caring

CCETSW
Monmouth
01-1995

Diploma of Higher Education - Caring

Usk college
Usk, MON
01-1995

GCSEs - General

Monmouth comprehensive school
Monmouth, MON
01-1992

Skills

  • Client assessment
  • Case management
  • Risk assessment
  • Medication administration
  • Personal hygiene support
  • Communication skills
  • Patient-Centred care approach
  • Client relationship management
  • Adaptive problem solving
  • Positive attitude
  • Customer service excellence
  • Personal care assistance
  • Customer Service
  • Creative thinking
  • Positive encouragement
  • Decision making
  • Active listening
  • Self-awareness
  • Effective communication
  • Mobility assistance
  • Relationship-building
  • Customer engagement
  • Product knowledge
  • Housekeeping duties
  • Multi-agency working
  • Basic computer literacy
  • Report-writing
  • Manual handling training
  • Compassionate communication
  • Comforting presence
  • Basic life support knowledge
  • Computer literacy
  • Risk Management
  • Patient confidentiality adherence
  • Communication proficiency
  • Client-Centred approach
  • Physical stamina
  • Health and Safety Compliance
  • First Aid certification
  • Stress tolerance
  • Self-motivation
  • Public speaking
  • Interpersonal skills
  • Empathetic listening
  • Positive reinforcement
  • Use of assistive devices
  • Safeguarding procedures
  • Nutritional meal preparation
  • Cultural awareness
  • Dementia care specialist
  • Customer service orientation
  • Interpersonal relations
  • Professional boundaries
  • Quality Assurance
  • Disability support knowledge
  • Persuasive communication
  • Mental health support planning
  • Strategic thinking
  • Technical report writing
  • Solution-focused techniques
  • Behaviour pattern recognition
  • Conflict Resolution
  • Microsoft Office Suite
  • Non-Violent communication
  • Documentation proficiency

Certification

  • [Area of study] certified
  • Level [Number] [Area of certification]
  • [Area of certification] certified
  • [Type] Licence

Interests

  • I have six dogs and enjoy taking them out to the local dog field on a Saturday
  • I enjoy doing a bit of gardening and growing plants in my green house
  • looking through social media at the latest beauty products

Accomplishments

  • Recognised by management for [Type] behaviours, leading to increased [Result].
  • Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of [Action].
  • Achieved certification through the Chartered Management Institute (CMI).
  • Advanced from [Job Title] to [Job Title] quickly as result of [Type] and [Type] achievements.

Timeline

Reablement Support Worker

Monmouthshire County Council
11.2019 - Current

carer /Supervior

county home care /Radis
12.1999 - 11.2019

Care Assistant

Gibraltar house
04.1992 - 12.1999

NVQ Level 3 - caring

CCETSW

NVQ Level 2 - caring

CCETSW

Diploma of Higher Education - Caring

Usk college

GCSEs - General

Monmouth comprehensive school
Susan Hill