Susan Higson
Bolton,lancs
Summary
Dedicated professional specializing in organizational efficiency and punctuality. Proven problem-solving skills and ability to maintain composure in high-pressure situations, ensuring seamless operations. Expertise in communication, front desk security protocols, and upholding confidentiality. Focused on enhancing reception area maintenance and meeting room preparation while managing telephones effectively.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
35
35
years of professional experience
7
7
years of post-secondary education
Work history
Appropriate Adult
The Spinney
Atherton, Manchester
2018.10 - 2023.10
- Navigated delicate situations with empathy whilst maintaining professional boundaries.
- Facilitated group therapy sessions leading to enhanced community integration.
- Provided daily living assistance, promoting independent behaviour.
- Ensured medication was correctly administered, improving overall health outcomes.
- Conducted regular welfare checks on patients to ensure safety.
- Liaised effectively with healthcare professionals, contributing to integrated services.
- Delivered crisis intervention during critical incidents, ensuring immediate support.
- Encouraged positive lifestyle changes for sustainable mental health improvements.
- Collaborated with multi-disciplinary teams for comprehensive patient care.
- Promoted safe environment by adhering to risk assessment guidelines.
- Enhanced mental health understanding for service users through psychoeducation.
Appropriate Adult
Farnworth care home
Bolton, greater Manchester
2014.10 - 2018.10
- Executed daily responsibilities with precision and efficiency.
- Adapted quickly to new skills, enhancing overall productivity.
- Completed tasks within stringent deadlines.
- Exhibited respect and friendliness while assisting others.
- Provided coverage during nights, weekends, and bank holidays.
- Arrived punctually, prepared to commence work immediately.
- Delivered friendly and effective customer service while managing difficult situations.
- Controlled site access by admitting guests into buildings.
- Screened and verified visitor IDs to uphold security standards.
- Supported setup of ID cards and access permissions in accordance with security protocols.
- Managed high volumes of incoming calls on a multi-line system and recorded messages.
- Maintained stock of essential forms and brochures in the reception area.
Community home care worker
Carewatch home care
Bolton, Greater Manchester
2010.10 - 2014.10
- Assisted clients in maintaining physical exercise routines to promote overall well-being.
- Offered companionship to clients, reducing feelings of loneliness and isolation.
- Facilitated social activities with service users, boosting community integration.
- Promoted a positive attitude towards ageing among senior citizens through compassionate interaction.
Commuity Home Care
The Local Care Company
Bolton, Greater Manhester
2006.10 - 2010.10
- Executed daily responsibilities with precision and efficiency.
- Acquired and utilised new skills in routine tasks to enhance productivity.
- Completed assignments successfully within stringent deadlines.
- Exhibited respect and friendliness, offering assistance as required.
Customer service representative
Morrisons Supermarket
Bolton, Greater Manchester
1993.10 - 2006.10
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Assisted customers in making informed decisions by providing detailed product information.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Improved customer satisfaction by effectively handling complaints and inquiries.
Doctor receptionist
Dr Prasad
Bolton, Greater Manchester
1988.10 - 1993.10
- Worked in multidisciplinary teams to provide comprehensive care.
- Ensured smooth operation of the clinic, maintaining high standards of healthcare services.
- Conducted complex surgical procedures to improve patients' health.
- Performed regular patient check-ups, ensuring early detection of potential health issues.
Waitress assistant
Whiteheads
Bolton, Greater Manchester
1988.11 - 1990.11
- Managed cash register efficiently, ensuring accurate billing process for customers.
- Contributed to restaurant ambiance by thoroughly cleaning all areas before opening hours.
- Ensured customer satisfaction by addressing queries and complaints promptly.
- Checked customers' identities to ensure they met age requirements for purchase of alcohol,.
- Worked closely with kitchen staff members to understand dietary needs of specific clients.
- Assisted in menu planning, contributing to variety and innovation.
- Facilitated smooth operations by setting up tables and booths.
- Maintained cleanliness in serving and dining area for hygienic environment.
- Followed health regulations whilst handling food, promoting safe practices.
- Assisted in food preparation, ensuring prompt service during busy times.
- Delivered meals swiftly, contributing to positive dining experience for guests.
Education
Qualification / Certificates -
School/College Hayward School Bolton
Bolton 1979.07 - 1986.07
Skills
- Problem-solving
- Calm under pressure
- Communication skills
- Meeting room preparation
- Good judgement
- Positive outlook
- Front desk security protocols
- Discretion and confidentiality
- Reception area maintenance
- Telephone operation
- Reliable punctuality
- Organisational efficiency
Affiliations
- my interests range from baking to the gym
Accomplishments
The only award i ever received when i ws young
Languages
English
Advanced
Custom Section
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References
Professional Reference, Sandra Nyakusanduka, Ward manager of The Coppice 01942 885309
Personal data processing
I certify that the information given on this form is, to the best of my knowledge, correct and complete and I understand that by deliberately giving false or incomplete answers I will be disqualified from consideration for this post, or if I am appointed, may be liable to summary dismissal with possible referral to the police and the Disclosure & Barring Service, Susan Higson, YYYY-MM-DD
Timeline
Appropriate Adult
The Spinney
2018.10 - 2023.10
Appropriate Adult
Farnworth care home
2014.10 - 2018.10
Community home care worker
Carewatch home care
2010.10 - 2014.10
Commuity Home Care
The Local Care Company
2006.10 - 2010.10
Customer service representative
Morrisons Supermarket
1993.10 - 2006.10
Waitress assistant
Whiteheads
1988.11 - 1990.11
Doctor receptionist
Dr Prasad
1988.10 - 1993.10
Qualification / Certificates -
School/College Hayward School Bolton
1979.07 - 1986.07