Surender Kumar

Accomplished professional with expertise in hotel operations management, specialising in food and beverage management, rooms division management, and pre-opening set up. Demonstrates proficiency in admin, HR & payroll, health and safety compliance, and environmental control. Skilled in food safety control, maintenance management, budget achievement, and facility planning. Adept at developing standard operating procedures (SOP), team training, and fostering innovation through lateral thinking. Known for attention to detail and a commitment to excellence in all aspects of hospitality management.

• Achieved 99.4% score in Hotel Health and Safety Audit in Holiday Inn York City Centre, U.K.
• Achieved 90.1% score in IHG Brand Standard in Holiday Inn York City Centre, U.K.
• Achieved 5 Star Rating in Hotel Environmental and Food Safety Audit in Holiday Inn York City Centre, U.K.
• Achieving 8.7 MTD Booking.com score against the target of 8.5 in Holiday Inn York City Centre, U.K.
• Achieving 82 MTD score of IHG Guest love against the target of 78 and 80 YTD in Holiday Inn York City Centre, U.K.
• Rewarded as Best Manager of the Year by Crowne Plaza, Ahmadabad (AN IHG Hotels).
• Achieved the best performing department recognition award by Crowne Plaza, Ahmadabad (AN IHG Hotels).
• Cleared 02 times BSA at Aloft Ahmadabad (Marriott International).
• Awarded best associates of the month by JW Marriott -Chandigarh.
• Awarded as Social Media Brand Ambassador of the month by Indore Marriott., Awarded best manager of the month by Aloft Ahmadabad (Marriott International).
• Awarded champion department of the resort for highest comments on social media by Speke Resort and Munyonyo Commonwealth Resort, Uganda.
• Awarded best manager of the month by Speke Resort and Munyonyo Commonwealth Resort.
• Awarded best groomed manager by Aloft Ahmadabad (Marriott International).
• Achieved 02 Times 100% Cleanliness and 87.5% & 99.4% Overall hotel score in Aloft, Ahmadabad (Marriott International).
• Part of BSA audit team at Indore Marriott Hotel - Achieved 100% Room Cleanliness and 100% Overall score of the hotel.
• Part of team of Classification audit of Courtyard by Marriott, Ahmadabad and achieved 5 Star Deluxe hotel Certification.
• Achieved 100% cleanliness and 90% Total overall hotel score in BSA of Courtyard by Marriott Ahmadabad.

Current Employer - Holiday Inn York City Centre (An IHG Hotels & Resorts)

Current Designation - Rooms Division Manager (Acting Operations Manager)

Major Role   - Admin, Operations & Training.

Current Location - York, United Kingdom

Qualification - Bachelor of Science in Hotel Management Catering and Tourism Technology.

Open To Relocate -  Yes

Reporting To - Cluster General Manager/ Director

Present Salary Per Annum - 31000 £

Skype Id - 15surenderrana

United Kingdom :-

• Health and Safety
• HACCP & Food Safety Level 1, 2 and 3.
• Fire Marshal
• Manual Handling
• Risk Assessments
• Fire Warden
• All Mapal Learning Trainings (As per UK law)
• Premises License (DPS)

India:-

• First Aid, ISO 14001(EMS)
• ISO 22000 (HACCP)
• Fire safety & Security Procedure.
• Train The Trainer
• MGS Trainings (Marriott Global Source Trainings)
• PMGC (Preventive Maintenance & General Cleaning)
• MERLIN Trainings (IHG Hotels)
• Handling and Maintaining Equipment's