Suraj Bahadur Thing
Ashford, Kent,ASHFORD
Summary
Experienced hospitality professional adept at aligning guest satisfaction with business objectives. Proven track record in managing administrative tasks, leading teams, and coordinating facility services efficiently. Exceptional multitasking and planning abilities, with strong communication and interpersonal skills. Demonstrated success in enhancing productivity and quality in high-volume environments while fostering lasting customer relationships.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Replenishment Assistant
Qatar Duty Free
Doha
03.2017 - 12.2025
- Monitored all incoming and outgoing stocks, detected and corrected discrepancies through physical inspection.
- Replenishing, checking expiry, perform FIFO and LIFO method in order to maintain proper rotation of goods, with earliest sell-by dates in front.
- Stacking and filling shelves and display areas at the same time we must also be capable of providing excellent customer service.
- Stocktaking, Re-ordering stock, working on the checkouts or serving customers.
- Increased workplace safety by reporting potential hazards immediately to superior.
Front office supervisor
Pension Vasana Hotel
Kathmandu
08.2015 - 02.2017
- Handled complaints and questions, and redirected calls to other team members as appropriate.
- Entered customer data using software and updated information whenever patrons changed rooms.
- Arranged accommodations and travel plans for visitors and presented updated itineraries.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts.
- Kept reception area clean and organized to offer positive first impression to every visitor.
Cashier
Accord cafe and Restro
Kathmandu
04.2013 - 07.2015
- Operated cash registers/POS systems to accept cash, credit/debit cards, and gift cards, while ensuring accurate change and receipts.
- Greeted guests immediately, answered menu questions, made recommendations, and resolving complaints politely.
- Took dine-in or takeout orders, communicated special dietary requests to the kitchen, and verified order accuracy.
- Balanced the cash drawer at the start and end of shifts, counted funds, and reported discrepancies to management.
- Packed takeout orders, prepared beverages, and maintained a clean, organized, and stocked front-of-house area.
- Booked reservations, managed phone orders, and processed discounts or coupons.
Education
Bachelor's - Business Studies
Tribhuvan University
Kirtipur, Nepal01.2017
High School -
Kist College
Kathmandu, Nepal01.2010
School Leaving Certificate Examination -
Shivapuri H. S. School
Kathmandu, Nepal01.2008
Skills
- Logistics management
- Team Player
- Time management
- Skilled in scheduling appointments
- Inventory Management
- Team & Communication Skills
- Merchandising expertise
- Quality control ability
- Customer Service Strength
- Multitasking & Time Management
- Payment & POS Expertise
- Attention to Detail
- Cleanliness & Organization
Certification
- Cook (Food preparation & control), 2008-05-15, 2008-08-30, Radisson Manpower Development & Tourism Training Center PVT. LTD.
- Microsoft Office Package, National Computer Center
- Graphics Designing, Arena Multimedia Computer Institute Kathmandu, Nepal
- Valid Nepali Driving License
References
Professional
Krishna Maharjan, Krishnajaeger0@gmail.com, Krmaharjan@qdc.com.qa, Shop Supervisor, QDC, Qatar Airways
Personal
Sunita Thebe, sunithebe22@gmail.com,07417555966, registered nurse in BUPAWarren Lodge, Ashford.
Languages
English
Advanced
C1
Hindi
Advanced
C1
Timeline
Replenishment Assistant
Qatar Duty Free
03.2017 - 12.2025
Front office supervisor
Pension Vasana Hotel
08.2015 - 02.2017
Cashier
Accord cafe and Restro
04.2013 - 07.2015
Bachelor's - Business Studies
Tribhuvan University
High School -
Kist College
School Leaving Certificate Examination -
Shivapuri H. S. School