Mikala Hansen

Coordinated cross-functional projects involving diverse stakeholders while addressing urgent supply challenges through implemented solutions resulting in immediate resolution of key delivery delays. Optimized product availability across 100+ stores by coordinating with external suppliers and employing precise communication techniques, leading to a measurable increase in stock levels while maintaining strong vendor relationships.

· Project Coordination & Problem-Solving: Leading cross-functional projects and resolving urgent supply challenges.

· Supply Chain Optimization: Implemented solutions that immediately addressed key delivery delays, ensuring smooth operations.

· Inventory & Vendor Management: Improved product availability across 100+ stores through strategic supplier coordination and clear communication.

· Business Impact: Achieved measurable stock level increases while maintaining strong vendor relationships.

• Fostered team spirit by conducting regular staff training and development programmes.
• Enhanced customer satisfaction with attention to detail and prompt resolution of complaints.
• Conducted risk assessments for improved health and safety protocols.
• Promoted a proactive work environment through open communication channels amongst the team members.
• Implemented loss prevention strategies, reducing instances of theft within the shop floor.
• Improved store operations by implementing effective inventory management techniques.
• Addressed employee issues promptly, fostering a harmonious work environment.
• Made sure merchandise was displayed attractively, led to increase in footfall.
• Managed shift schedules efficiently, ensuring smooth daily operations even during peak hours.
• Handled cash desk operations diligently ensuring no discrepancies at end of day tally.

• Supported colleagues during peak hours for efficient checkout process.
• Assisted customers with testing and selecting products suited to individual tastes, styles or needs.
• Counted stock and supplies weekly, ordering low stock items as necessary.
• Assisted customers, employees and managers with questions regarding stock, inventory and supplies.
• Handled incoming calls with professional and knowledgeable telephone manner.
• Processed cash and card payments, helping to minimise customer waiting times during busy shopping periods.
• Communicated effectively to determine customer needs, recommending and upselling services.
• Helped delivery drivers unload stock into storage areas.
• Encouraged customer loyalty by building positive rapport with regular customers.
• Welcomed customers in warm and friendly to ensure positive first impression. Assisted with shop inventory management and completed routine stock taking.
• Upheld brand image by maintaining neat appearance and professional demeanour.